Paranoimia Posted May 1, 2020 ID:1378042 Share Posted May 1, 2020 Just as an FYI... I also use Plex and uTorrent, and have also been experiencing multiple BSOD in the last few days. I had assumed it was caused by the most recent uTorrent release, but I just caught the latest screen before it restarted, and it stated mwac.sys as being what had 'failed'. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 3, 2020 Root Admin ID:1378301 Share Posted May 3, 2020 Hello @Paranoimia Please try the following STEPS and let us know if that corrects the issue or not. STEP 1 Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let us know if that clears up the issue or not. If STEP 1 did not help then please restart the computer and proceed to STEP 2 so that we can get logs to help us determine the cause STEP 2 When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)? Does this issue consistently present itself when Web Protection is enabled? Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software? We're in need of additional information to help narrow down the cause of this issue. Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here. Enable debug logging in Malwarebytes (Settings -> General -> Event log data). Quit Malwarebytes using the notification area icon. (right-click Quit-Malwarebytes) If Smart Screen attempts to block the next step please tell it to allow it. Download and double-click the following .reg file: https://malwarebytes.box.com/s/21gdrmaj74xbeiazf6km7tfube246eid Download and double-click the following .reg file: https://malwarebytes.box.com/s/c323ski2qkrdvwds615z00j3hg75fn0y Restart the computer. Launch Malwarebytes and ensure Web Protection is enabled. Reproduce the issue. Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U. After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us. Please follow the directions from the following topic: Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply Thank you Link to post Share on other sites More sharing options...
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