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W7, Malware removed but Admin rights stolen


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I was infected by some malware while browsing on the internet. I first noticed Chrome got infected and would not start up at all, ran Malwarebytes and Malwarebytes Anti-Rootkit and it removed the infected files, also did so while in Safe Mode after and it seems like its all cleaned up. However, it messed up my Admin rights so now despite being the Admin of my computer, all my hard drive folders are forced to "read-only", causing some apps to not be able to run as well as giving me a "Program is blocked by group policy" error when I try to access Windows Defender.

Please advice!

Addition.txt FRST.txt

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Hello katsukesaito and welcome to Malwarebytes,

The account you show with Administrator rights is your account..

The user account is also yours but without Administrator rights, please do not attempt to remove the Administrator account..

Continue as follows please:

Open Malwarebytes, select > "settings" > "security tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Single click on the target sight above scanner window.
  • In the new window select Report
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Export toTxt - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Export to Txt" then attach the log to your reply...


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

user posted image

Let me see those logs in your reply..

Thank you,

Kevin..
 
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Hi Kevinf80, thanks for replying.

Okay, I won't remove the Administrators - I must've mistaken it as malware-created. Right now all my hard disk folders are still set to Read-only and I am unable to change it back. (It reverts back to Read-only after I apply and close). Also this error message keeps popping up when I delete an item or open the Recycle Bin : "Recycle bin on D:\ is corrupted. Do you want to empty the Recycle Bin for this drive?".

I have followed the steps you have given me with the following apps and here are the results from each of them:

• Malwarebytes has not detected anything now (with Scan for Rootkits and Scan within Archives enabled). It detected some malware earlier today when I ran it and fixed selected issues.

• AdwCleaner was also run earlier today, detected and quarantined some issues. Upon running it again now, it has detected no issues and the log is clean.
• I also downloaded Roguekiller Anti-Malware as well and ran a scan, it actually detected a threat and removed it. I have attached the log of it to the post for you.

• I ran FRST with checkboxes you recommended, attached is the FRST.txt log and the Addition.txt log

I am currently running a full scan using Avast! Free Antivirus, which has been running for almost an hour now and only 47% through. It has not detected anything so far but I will let you know if anything turns up.
 

roguekillerreport.txt Addition.txt FRST.txt

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Hi Kevin,

Problem seems to have been resolved. There was a corrupted file in the D:\Recycle Bin, and at first I couldn't delete it, even in Safe mode - But I managed to do it by cmd through a portable W10. Upon restart, the problems seems be resolved and no error messages popped up. Thank you for the help!

For now I think it can be marked as resolved.

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Hello katsukesaito,

If you are sure we can close continue to clean up first..

Right click on FRST here: C:\Users\Katsuke\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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