Jump to content
molt

Random apps had high CPU usage, some apps not connecting to internet

Recommended Posts

Hi there.

Recently my computer has started to acting very strange, after closing an game, my CPU usage jumped up to 100% with random apps using up a lot of CPU, I did two scans on windows defender and on malwarebytes and came up clean. Two days ago when I tried to load up a game nothing happened but when I loaded it up a second time it happened again with different apps having high CPU usage. These have not replicated at the moment but now my computer is loading up slower than usual with apps having a noticeable delay, my keyboard RGB is no longer working and some applications are not connecting to the internet and some pages are not even loading. Nothing comes up in any scans and I was thinking of wiping the data on the hard drives and doing a fresh install if this still persists but I want to still do some scans in case it is a worse situation.

I am running Windows 10 on the latest update.

Thanks.

Share this post


Link to post
Share on other sites

Hello @molt

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Share this post


Link to post
Share on other sites

Thank you for the logs

Please note that the use of a RAM disk with our program will more than likely cause unexpected issues.
Task: {16149D86-49C3-4050-8247-19CC755CBBCB} - System32\Tasks\ASUS\RamDisk => C:\Program Files (x86)\ASUS\ROG RAMDisk\loadImage.exe [1149752 2014-02-17] (ASUSTeK Computer Inc. -> )

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

Share this post


Link to post
Share on other sites

Hi there,

 

I have run the fix list and have attached the logs, sorry for the delay I had to go to bed.

Fixlog.txt

Share this post


Link to post
Share on other sites

Thanks @molt

The log looks good. We were able to remove some stuff and Windows file check reported the following.

Windows Resource Protection found corrupt files and successfully repaired them.

As for your high CPU activity that is normal, once the computer has been confirmed clean.

Please see the following topic.

CPU Usage always at 70%+ until task manager is open
https://forums.malwarebytes.com/topic/252362-cpu-usage-always-at-70-until-task-manager-is-open/

 

 

Share this post


Link to post
Share on other sites

Hi there.

I have run both of those p rograms in that topic and have attached their logs.

The issue with the high CPU usage was that at random times it would stay at that until I would turn off the computer and when I opened task manager to see what was happening it was random apps then from the last time and when I would end those processes it would still stay at 100% and new processes would appear, this hasn't happened since so it might be fixed.  

Many thanks for the help.

DESKTOP-CM58MM6.zip mbst-grab-results.zip

Share this post


Link to post
Share on other sites

The computer scan and logs come back clean now. We were also able to find and repair some corrupt Windows files so at this point there should not be anything wrong as far as an infection or missing, invalid operating system files.

You could clean up the computer and uninstall applications no longer used, Stop or prevent applications from loading on start up which would improve overall performance.

 

Let's go ahead and do one more antivirus scan just to help give you piece of mind.

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

 

Share this post


Link to post
Share on other sites

Hi there,

I have run the scanner and nothing has come up, looking like its all good now. 

Mank thanks for all the help. 😀

Share this post


Link to post
Share on other sites

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.