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'Last Scan Details' in Scanner Section Cannot Be Deleted

Happy78
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Happy78

Happy78

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Malwarebytes Free

Version:  4.1.0.56

When I click on the 'Scanner' section, it brings up the 'last scan' details with the option to 'view report.'

When 'view report' is clicked, it shows the scan results and it can be closed but there is no option to delete it.

I have a monthly scan set for the first day of each month and obviously the last scan was today (May 1). I was able to delete today's scan details but not the details from Apr 1.

Am I missing something, is there a glitch, or can the previous month's details not be deleted?

 

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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Porthos

Porthos

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5 minutes ago, Happy78 said:

Malwarebytes Free

Version:  4.1.0.56

 

5 minutes ago, Happy78 said:

I have a monthly scan set for the first day of each month and obviously the last scan was today (May 1).

The free version does not have scheduled scans. That is a premium only feature.

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Porthos

Porthos

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6 minutes ago, Happy78 said:

Please answer my question based on that then.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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Happy78

Happy78

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Portos:

 

The issue is not deleting a log report-I am aware how to do that.

On the opening page, it shows 'Detection History,' 'Scanner,' and 'Real Time Protection.'

When 'Scanner' is clicked, it brings up the 'Scanner,' 'Scan Schedule,' and 'Reports' tabs.

When 'Scanner' is clicked, it shows the 'Last Scan' details on the right side. The details are displayed for Apr 1.

Even if this section cannot be cleared, why wouldn't it show for May 1 since a scan was completed today?

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Happy78

Happy78

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As mentioned at the top of this thread, 'a scan is run on the first of each month.'

This section shows the most recent scan and likely cannot be deleted, which is fine, but it should show May 1 not Apr 1.

It is a minor issue but there is obviously a glitch.,

 

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Happy78

Happy78

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When I opened the program this morning, it showed that an automatic scan was completed today (May 1) and I was able to delete the log and report successfully-That is not the issue.

Can the section in question be deleted? If yes, what am I missing? If not, why wouldn't it show 'today's' scan instead of kast month's scan?

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Porthos

Porthos

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1 minute ago, Happy78 said:

The log and report were deleted on Apr1, after the scan, meaning that the report section now shows as being empty but the 'most recent scan' is showing as Apr 1 not May 1 so I am stumped.

Exit MB from the system tray wait a bit for it to fully stop and reopen it.

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Happy78

Happy78

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I opened it through the desktop shortcut icon, closed it and waited a few mins but it still shows the stats for Apr 1.

There is obviously a glitch that is preventing the section from displaying the most recent monthly scan stats.

 

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AdvancedSetup

AdvancedSetup

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Hello @Happy78

I'm sorry but we really need the logs otherwise we cannot determine what is going on or what might be causing it.

Please follow the directions from the following KB article

Upload Malwarebytes Support Tool logs offline

 

 

You could also do the following which would remove all logs and history information and see if it happens again in the future or not.

Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 

But again, without logs we will probably close your topic soon as it just becomes a guessing game as to what is really going on.

Thank you

 

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Happy78

Happy78

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The important part is that today's scan, as scheduled, was completed and I was able to delete its report and log successfully,

There is a glitch with the 'most recent scan' stats because it shows last month's stats instead of this month's stats,

I quit the program through the system tray, as instructed, and just rebooted but it still shows last month's stats.

This glitch is a minor issue, since it is administrative not functional, but please forward it to the developers nonetheless. 

 

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