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jhsawyer

Can't remove supershieldhookcpy32.dll

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So I recently did a complete scan and Malwarebytes found this supershieldhookcpy32.dll file and suggested I reboot to complete removal; however, I have rebooted 22 times and it's still there? WTF is going on here? Any ideas how I fix this?

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.

Please post the logs  for my review.

Let me know what problems persists.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====

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Did we skip a step? How do I remove and or dis-infect this file? OR is this a False Positive against PC Matic?

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Did we skip a step? How do I remove and or dis-infect this file? OR is this a False Positive against PC Matic?

Also, your link is not valid. The google link is talking about sync; how is that related to my problem?

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No that did absolutely nothing; When I open the web browser I get the first screen shot then after about 3 seconds it switches to the mandatory reboot screen; and the cycle repeats indefinitely; it's as if the Malware program is conflicting with pc matic; which is strange because I have pc matic added to allowed programs within the malwarebytes program and they have operated just fine for the last 15 months or so.

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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