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Nicholas5511

Freezing/stuttering system

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I have the same problem; audio distortion when Malwarebytes web protection is enabled, due to latency issues.

While troubleshooting this issue I encountered many other web posts on many sites with the same issue, far too many to reply to individually.

Malwarebytes please fix this !!

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11 minutes ago, Nicholas5511 said:

I have the same problem; audio distortion when Malwarebytes web protection is enabled, due to latency issues.

Do you have the same symptoms right after restart with web protection enabled?

We could also use you logs to assist in sorting it out.

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

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After a restart with web protection enabled there is no problem.  After some time (hours?) the problem is there and disappears as soon as I disable MB web protection. My impression is that it slowly gets worse with time, like a leak.

Let me know if there are any tests I can do to help.

mbst-grab-results.zip

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2 hours ago, Nicholas5511 said:

I have the same problem; audio distortion when Malwarebytes web protection is enabled, due to latency issues.

While troubleshooting this issue I encountered many other web posts on many sites with the same issue, far too many to reply to individually.

Malwarebytes please fix this !!

Yes, there are about 300 thousand results for a search on "dpc latency" and most do not mention Malwarebytes at all. Reviewing your logs just very briefly you have a lot of security software installed and I'm sure it could be trimmed down and your system made to operate a bit faster. Then we'd need you to take screenshots or copy/paste the data from the Latency Monitor tool to verify what is going on. In normal operation I wouldn't expect any real issues with audio streaming as long as the network card is decent. If you're doing actual Music or Video creation then turning off web protection may be required from any security product.

 

Google search on "DPC Latency" with no filter (meaning years of reports)

 

image.png

If you filter for just 1 year then you get about 10 pages of results.

 

If you now search for "dpc latency +malwarebytes" and remove all date filters, I get back 10 results from Google

image.png

 

Now, I'm not saying that Malwarebytes is not causing an issue for you but the logs show that your computer could use some good clean up before deciding it's Malwarebytes alone that is causing the issue. Perhaps it's the straw that breaks the Camel's back so to speak.

 

image.png

 

Example posts:
https://www.overclock.net/forum/69-nvidia/1736362-nvidia-rtx-dpc-latency-fixed.html

https://forums.guru3d.com/threads/solved-what-is-wrong-with-nv-drivers-dpc-latency.430269/

 

If you'd like me to assist you in trying to clean up your computer in general please let me know.

Thank you

 

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I would appreciate any suggestions you have on how to optimize my system, and to continue to investigate the MB web protection issue. I would like to have the web protection enabled as I find it very useful.  Let me know what I should do.

Thanks.

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2 minutes ago, Nicholas5511 said:

I would like to have the web protection enabled as I find it very useful.  Let me know what I should do.

Turn on web protection, Delete all scheduled scans and restart the computer and do not do any scans of any type for a few days and report back.

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We're going to see about cleaning his system up a bit @Porthos but thank you.

 

Let's start with a new scan and ensure the computer is not infected @Nicholas5511

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Tips to help protect from infection

Thanks

 

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