Can't Install Malware Bytes To Remove Malware

[DSlam]

Hello. I've seen this thread before but I'm assuming it's a case by case issue. I can't install Malware Bytes on my windows 10 pc. It keeps crashing and I think it's being caused by some malicious software that I would like to scan for. The install process keeps failing. Can you help?

[AdvancedSetup]

Hello @DSlam

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[DSlam]

Ok. Thanks for responding so quickly. Here are the files you requested:

Addition.txt FRST.txt

[AdvancedSetup]

Thanks. You would need to at least temporarily uninstall 360 Total Security and then Malwarebytes should install without an issue.

 

 

[DSlam]

Ok. Thank you so much. Am I good to reinstall 360? They can co-exist right?

[Porthos]

21 minutes ago, DSlam said:

Am I good to reinstall 360? They can co-exist right?

Possibly. I would suggest using Windows Defender instead to avoid future issues.

Do you have the paid version or only the free version of Malwarebytes? Either way if you reinstall 360 please see the following.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

[AdvancedSetup]

I believe so. I haven't hear too much complaints about it. If you do run into any issues though please let me know and we can look at adding exclusions. Most people lately seem to just run Malwarebytes or run it with Windows Defender on Windows 10 computers.