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johnny2727

Think Router has been hacked?

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Hi,

I was recently chatting in a webchat and suddenly the chat disconnected and I lost internet connection, and the person I was chatting to gave me the impression that he somehow instigated it.

Just before then I was a bit too trusting and was told to download a file which I stupidly did, but now I keep losing internet connection

I deleted the file and did a system restore, but I still keep losing internet connection at crucial moments

Has this person somehow hacked my IP and sent me a virus? This connection issue has only literally happened since then, my internet has been strong up until that point

Is this a virus or some kind of malware? Any help to understand what is going on would be much appreciated.

Also is there any way to permanently change my IP to stop this person accessing / attacking?

Many thanks

malwarebytes log.txt FRST.txt Addition.txt

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Hello @johnny2727

The logs do not show any signs of an infection. Just to double-check you can run the following Kaspersky antivirus scan as well.

 

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

 

For possible issues with your Router, please review the following.

 

Please review the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router.
This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults.

If your specific router is not listed then DO NOT do anything. Find the appropriate factory reset documentation from the vendor if needed.


https://wiki.dd-wrt.com/wiki/index.php/Reset_And_Reboot

https://wiki.dd-wrt.com/wiki/index.php/Hard_reset_or_30/30/30


Another Resource on Router information if needed

How To Reset Your Router
https://setuprouter.com/networking/how-to-reset-your-router/

 

 

 

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Hi,

Thank you for your help. I ran Kaspersky and it came back negative

I'm sure this person did some sort of Denial of Service while in the chat session, it was perfectly coordinated 

Is it possible this person can do this again or infect my computer if he knows my IP address?

And what kind of precautions can I take to protect myself? Does resetting the router change my IP?

Many thanks again

 

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It may potentially have been a known issue or exploit of the chat program you were using. It is highly unlikely a remote user knows your internal IP address. Most software tries to hide that by default. Your public IP often changes with your ISP as well.

Do you have the file or link he asked you to download?

 

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Hi,

Thanks for your reply

I deleted it now, but it was basically a zipped file about 7mb big, but when i tried to unzip it it said error and the zipfile was empty. Then the chat suddenly disconnected and froze, but everything else was working ok, and so I quickly deleted it and did a system restore.

But then I noticed my internet kept disconnecting throughout the day. So I did a system restore and things seem better now.

Hopefully everything is back to normal, and like you say, if my IP is hidden hopefully I'm safe now!

Many thanks!

 

 

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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