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Realtime protection causes Lord of the Rings Online patching to fail


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After some time I tried to play a bit of Lord of the Rings online.

The first step the launcher does is patching the game. It is connecting to the Akamai patch server and then runs into a timeout.

If I disable the Malwarebytes realtime protection, the launcher updates much faster and the patch server connection is flawless.

I already added the LotRO game folder to the allowed list with disabling all detections. But it seems MalwareBytes does not care, at least LotRO launcher acts very different, if it is enabled. Seems also that I cannot disable realtime protection without rebooting.

Best greetings from Germany
Olaf

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16 minutes ago, OlafE said:

Ah didn't see the reply. This seems to work, thanks :)

Now that we got it working, We need to submit the file as a false positive so it can be actually fixed for others as well..

Please zip the file and post and attach it here and I will have you post moved to the proper section for that. Also include the protection logs for the block and if it was quarantined the log for that as well.

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Hi Porthos,

there have not been any regular block messages, which made it hard in the first step to find the cause. (Only that the same happens on the PC of my daughter (she lives somewhere else) and the common fact on both systems is MalwareBytes Premium gave me the idea.)

Was more the feeling of a timeout instead if a direct block, at least nothing in the MWB interface.

Seems the log from that time is no longer there.

After I removed the executable from the Allowed list and launched the game again, the delay/timeout was not there. Would the behavior have to appear immediately of is there a delay in which configuration changes are in action?

Best greetings from Germany
Olaf

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