Jump to content

Realtime protection causes Lord of the Rings Online patching to fail

Recommended Posts

After some time I tried to play a bit of Lord of the Rings online.

The first step the launcher does is patching the game. It is connecting to the Akamai patch server and then runs into a timeout.

If I disable the Malwarebytes realtime protection, the launcher updates much faster and the patch server connection is flawless.

I already added the LotRO game folder to the allowed list with disabling all detections. But it seems MalwareBytes does not care, at least LotRO launcher acts very different, if it is enabled. Seems also that I cannot disable realtime protection without rebooting.

Best greetings from Germany

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

16 minutes ago, OlafE said:

Ah didn't see the reply. This seems to work, thanks :)

Now that we got it working, We need to submit the file as a false positive so it can be actually fixed for others as well..

Please zip the file and post and attach it here and I will have you post moved to the proper section for that. Also include the protection logs for the block and if it was quarantined the log for that as well.

Link to post
Share on other sites

Hi Porthos,

there have not been any regular block messages, which made it hard in the first step to find the cause. (Only that the same happens on the PC of my daughter (she lives somewhere else) and the common fact on both systems is MalwareBytes Premium gave me the idea.)

Was more the feeling of a timeout instead if a direct block, at least nothing in the MWB interface.

Seems the log from that time is no longer there.

After I removed the executable from the Allowed list and launched the game again, the delay/timeout was not there. Would the behavior have to appear immediately of is there a delay in which configuration changes are in action?

Best greetings from Germany

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.