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Malwarebytes Privacy FAQ's


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FAQ’s for Malwarebytes Privacy:


  1. What VPN protocol do you use?

A: Malwarebytes uses a modern, open-source VPN protocol called WireGuard that is more efficient and streamlined than traditional VPNs.


  1. Is this a white-labeled product?

A: This is not a “white label” product. Malwarebytes chose Mullvad as our trusted partner to provide the VPN network. Malwarebytes has designed and built the other components.


  1. What is your logging policy?

A: Since privacy is at the core, we’ll validate the license key and ensure proper client functionality, but that's it. We don't track or store your online activity, whether it’s browsing or accessing any websites.  For additional information see our privacy policy: https://www.malwarebytes.com/legal/privacy-policy.


  1. Which platforms do you support?

A: In addition to Windows we support Mac, iOS and Android.


  1. Do you have a free trial of Malwarebytes Privacy?

A: Yes, start your free 7-day trial at https://www.malwarebytes.com/vpn.


  1. Does Malwarebytes Privacy support IPv6?

A: We support IPv4 traffic and are working to add IPv6 support to our new driver.


  1. Where can I download Malwarebytes Privacy?

A: You can download the Privacy App from this link:  



  1. How do I activate Malwarebytes Privacy?

A: Please refer to our user guide.


  1. Where are your servers located?

A: We have servers located in 42 countries around the world: Albania, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Columbia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Moldova, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, UK, Ukraine, and USA.


  1. Why does my network connection show ‘Public’ in Windows?

A: Public means you are in a public area, so it turns off sharing and discovery, not that the network is ‘open to the public’.  Private means you are in a private network so sharing and discovery is enabled, which you do not want on a VPN or internet connection.


Edited by gatortail
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