System operating slow

[MostHated]

Not sure if I should make a new thread or not, if so, please do let me know.

Replying to this because I am having the exact same issue. I just bought a subscription the other night, activated the software, all of the real-time protections turned on and then after about 10 minutes or so my entire PC started to become inoperably slow. I tried opening the logs but it took 3-5 minutes of it doing nothing then MMC errored out unable to load snapins, task manager would not load any items on any tabs but the initial one, I could not sort, etc, etc, and my System Interrupts were using an abnormally high amount of CPU but nothing else I could see.

I restarted and it was the same deal starting from before I could even log in, so as the OP of this thread did, I started to try and disable the protections, which took somewhere between 5-10 minutes, but as soon as I did, everything went back to normal.

OS: Windows 10 Pro x86_64

CPU: AMD Ryzen 9 3950X (32) @ 3.493GHz

Memory: 25694MiB / 65483MiB

GPU: NVIDIA GeForce RTX 2070

Host: Gigabyte Technology Co., Ltd. X570 AORUS ELITE

Kernel: 10.0.19041

Uptime: 1 day, 1 hour, 59 mins

Packages: 18 (scoop)

Shell: bash 4.4.23

Resolution: 2560x1080

DE: Aero

WM: Explorer

WM Theme: Roamed

 

 

Thanks,

-MH

mbst-grab-results.zip

[Porthos]

26 minutes ago, MostHated said:

Not sure if I should make a new thread or not, if so, please do let me know.

No worry's I will have your topic moved into its own. It "shouldn't" make a difference but you are using the unreleased 2004 Windows. I use it as well.

I am surprised it did not go back to normal after your restart. Most reports state it works fine after restart and then goes downhill the next day or after a scan.

I will let the staff look at you logs and offer input.

[MostHated]

1 hour ago, Porthos said:

No worry's I will have your topic moved into its own. It "shouldn't" make a difference but you are using the unreleased 2004 Windows. I use it as well.

I am surprised it did not go back to normal after your restart. Most reports state it works fine after restart and then goes downhill the next day or after a scan.

I will let the staff look at you logs and offer input.

Thanks, I appreciate it. Hopefully it is something simple. I definitely had hoped a restart would fix it, but unfortunately that was not the case. I could not find anything in the logs afterward either. Then again, I suppose that whatever was wrong may not have actually been considered an error.

Side note, I tried to fix my text above, but could not locate an edit button. Is that not possible? I had copied and pasted it from Neofetch to VSCode to remove some unnecessary stuff, and when I pasted into this input box there was no indication of a formatting issue, but as soon as I submitted, it came out as you see.

Thanks,

-MH

[Porthos]

1 hour ago, MostHated said:

but could not locate an edit button. Is that not possible?

Sorry, No edit button due to abuse.

[MostHated]

1 hour ago, Winter said:

I'm sorry to hear you're having this issue too...but I also am a bit thankful because if this were limited to ONLY the Surface Pro 4, it'd be a lot harder to replicate. You have an AMD processor, I have an Intel, so that also helps narrow the focus I think.

 

Yeah, I felt the same when I saw yours was Intel because there have been issues in the past I have ran into where I could not run Virtualbox while WSL2/Hyper-V and virtualization protections were turned on with AMD processors. I wanted to make sure sure that it wasn't something like that.

[MostHated]

This is interesting. I got on my PC this morning and it was doing the System interrupt thing again, so I tried to open Malwarebytes again to see if perhaps the options got turned on again, but they hadn't. I took another log just in case that might help any.

 

mbst-grab-results.zip

[Porthos]

@MostHated

Does your system run normally all day after another restart in the morning with all protections on? Does it seem to come back the next day?

Edited April 27, 2020 by Porthos

[MostHated]

I only got my license for Malwarebytes Two days ago and this issue began 5-10 minutes after entering my license key and having the protections enabled. After finally disabling them I responded to this ticket, which was Saturday. So the PC was ok Sunday, but is having issue today. So, there really is no normal yet. I guess the true answer to the question is I have never been able to run my PC with the protections on other than the Malware one.

[Porthos]

3 minutes ago, MostHated said:

I only got my license for Malwarebytes Two days ago and this issue began 5-10 minutes after entering my license key and having the protections enabled.

So I can assume you did not run the trial before you purchased you license?

[MostHated]

I had been running the normal free version since I built my new PC mid December, but never ran the trial/paid features.

[Schinni]

As far as I'm concerned, 

My system was running fine until the last update in January. After a restart my Computer is running ok with all protections enabled. Until it goes to sleep for a longer period of time.

[MostHated]

Mine has sleep disabled, but it does put the monitors to sleep after X amount of time. The PC itself stays on though.