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Beta v0.9.19.56 - Build 330 won't start


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Hello,

after "automatic" update from notification to this latest beta from previous and computer reboot the program does not start anymore.

 

Fault bucket 1530011795799486509, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mbarw.exe
P2: 3.0.0.21
P3: 5e485513
P4: StackHash_4c4a
P5: 0.0.0.0
P6: 00000000
P7: c00001a5
P8: PCH_05_FROM_ntdll+0x00070C3C
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D35.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D94.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DB4.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DC4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EDE.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mbarw.exe_d13a6142a5d7e1e82a9045b54dc162ded346cedc_97bbd66f_23234340

Analysis symbol:
Rechecking for solution: 0
Report Id: a6112db8-0ad0-48e7-b966-fd8a4c687c7a
Report Status: 268435456
Hashed bucket: b3986408abf007d6553bb19f36c9302d
Cab Guid: 0

 

Faulting application name: mbarw.exe, version: 3.0.0.21, time stamp: 0x5e485513
Faulting module name: d3d9.dll, version: 10.0.17763.1075, time stamp: 0x3cad74b1
Exception code: 0xc0000005
Fault offset: 0x00091691
Faulting process id: 0x21d8
Faulting application start time: 0x01d61a4685e5e085
Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\mbarw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: 46eae816-2bc9-469d-9b09-b8a809d9f0af
Faulting package full name:
Faulting package-relative application ID:

 

 

Fault bucket 2202658184339786967, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: mbarw.exe
P2: 3.0.0.21
P3: 5e485513
P4: d3d9.dll
P5: 10.0.17763.1075
P6: 3cad74b1
P7: 00091691
P8: c0000409
P9: 00000015
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD7E1.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mbarw.exe_a855478e2c57cda3ac417d527181e1a21b53fa9_97bbd66f_073adb3c

Analysis symbol:
Rechecking for solution: 0
Report Id: e29ff6e2-875e-4ad1-8679-8c4b9078dc92
Report Status: 268435456
Hashed bucket: d5b39c7d921010ef3e9169f2cf2e0cd7
Cab Guid: 0

 

 

 

Could you please advise

 

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Thanks for reporting this.

We'll need to get a crash dump to take a closer look. Please do the following:

  • Download the following batch file: https://malwarebytes.box.com/s/eug9gmk7i1xqeugb0xobjlqcsfb4uv1e
  • Double-click to run.
  • Reproduce the crash with Malwarebytes Anti-Ransomware.
  • After the crash, press the Windows Key + R and enter %localappdata%\CrashDumps.
  • You should find a .dmp file inside the opened folder.
  • Please zip this up and provide it to us.
     

Afterwards, please run the Malwarebytes Support Tool and gather logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually

In addition, please let us know the following:

  • Is this a consistent occurrence? Does it happen in every Windows session?
  • If you manually try to launch mbarw.exe located in the installation directory, so you see the same crash?
Edited by LiquidTension
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Could you please post MbamService.log, mbamIService.log (installer service log) and mbsetup.log.  Developers specifically requested these. Some or all may be available from processes in the previous post.

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Hello,

maybe there is something wrong with the OS itself, as the MB support tool also crashes.

Faulting application name: mb-support.exe, version: 1.6.0.774, time stamp: 0x5e863d65
Faulting module name: d3d9.dll, version: 10.0.17763.1075, time stamp: 0x3cad74b1
Exception code: 0xc0000005
Fault offset: 0x00091691
Faulting process id: 0x165c
Faulting application start time: 0x01d61a6a6cd6363a
Faulting application path: C:\Users\banik\AppData\Local\Temp\mwb786A.tmp\mb-support.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: 8e28d439-240d-4d60-af94-431043dc48d6
Faulting package full name:
Faulting package-relative application ID:

I was able to collect some dumps and logs manually:

https://ulozto.net/file/fV0r3B12xFL1/mbarw-exe-1060-zip

Yes, it seems it crashes everytime it is started, either after reboot automatically or later manually ...

Other apps like chrome, firefox, vlc, totalcmd, etc. are running well so far.

Thank you.

 

 

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@denial thanks for the logs so far. Can you download and run FRST and provide the FRST.txt and Addition.txt?

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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Cannot edit post?

 

Actually after computer reboot C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe and its subprocess "C:\Program Files\Malwarebytes\Anti-Ransomware\mbarw.exe" --starttray are both running stable ... until i don't try to open the GUI - when it crashes.

 

MBAE also running and not crashing (also GUI opens ok).

 

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Hi @denial,

Could you try updating that to the latest version and see if there's any effect.
Please check for Windows Updates as well and ensure your Windows is fully up-to-date.

Does mbarw.exe, mb-support.exe, etc crash in Safe Mode?

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