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EXPLORER DOES NOT START UP AUTOMATICALLY (FRST & Addition) FILE ATTACHED


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Hello Haidar and welcome to Malwarebytes,

Continue please:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

user posted image

Next,

Open Malwarebytes, select > "settings" > "security tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Single click on the target sight above scanner window.
  • In the new window select Report
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Export toTxt - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Export to Txt" then attach the log to your reply...


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin

fixlist.txt

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The Hosts file has not been reset to Default, please the instructions at the following link:

https://www.tenforums.com/tutorials/140970-reset-hosts-file-back-default-windows.html?__cf_chl_jschl_tk__=01c2b5f6eb5deebe09ef72e8029f3bbd1fa0b774-1587569306-0-AQWeg3EGcBLxm-3ptHFGJPWuCTq2l9lPx18qX_cyx5pzwdowsNyVmuoNSzBOj3fppYa3ZWUiV8LT6OxINEwj0Wan45-RKOs_ixuD8iMYSIuE50D1ppwB32mPHN1vkfUltreB9DYW_1hz4_3A6YiIOIidF3gd1q7R2V6btIVtY3WShL96i8ryTIgfE-R_8hwaokpnbUIzCPZkVmAZWBtB5rYaQxeEzvT_aTdo0YDbl1muJF30zgQP_QGztoZea6nELsz6pHRZy_gML3UYvRfOCpovgj54hywBPttf4ner6nnbx4tYLCa7zCSQLvaYiBUzDc-7Y_E0vxEN7SA0fn5o0zsr1djDyZW_8jH0JtDWXNSqNcZ682A14PDjXA1WVGi2ayO3veOvO53aNvdH1_PEaDh4oz52OeMdU-zgD8QsiKdQ

As your system is back to normal continue to finish up;

Right click on FRST here: C:\Users\User\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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