cvillegal Posted April 22, 2020 ID:1375285 Share Posted April 22, 2020 my system is not acting clean - mouse moves against me literally. i signed into a vpn and that helped a bit but of course it's slow. can you help me figure out if there's some kind of problem? i am a premium user with 4.1.0 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22, 2020 Root Admin ID:1375292 Share Posted April 22, 2020 Hello @cvillegal Let's go ahead and run some scans and get some logs to see what's going on. Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks Link to post Share on other sites More sharing options...
cvillegal Posted April 22, 2020 Author ID:1375426 Share Posted April 22, 2020 thank you... enclosed are the logs 04-22-20-mb-results.txt AdwCleaner[C00].txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22, 2020 Root Admin ID:1375472 Share Posted April 22, 2020 Well you are running a very old computer @cvillegal so that alone would account for slow performance. Is this a Dell Laptop - Latitude E5520 ? What is your Dell Service Tag number? The computer does not appear to be infected but could probably use a good general clean up. If you'd like assistance doing some general clean up please let me know. Thank you Link to post Share on other sites More sharing options...
cvillegal Posted April 22, 2020 Author ID:1375476 Share Posted April 22, 2020 when I ran the first test it said there were 9 pup.optional.legacy which it quarantined and removed. i bought it refurbished from dell in 2012 but it's done well by me. i need to find one that has the specs i need since i am a photographer and this was pure hell in trying to process raw photos using adobe cc Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22, 2020 Root Admin ID:1375499 Share Posted April 22, 2020 Yes, I do photography too but luckily I'm on a much newer system. If you like I can assist you in trying to clean up the computer in general. You can also visit the Dell Support site and put in that Service Tag and get updated drivers. There is even an app to check for updated drivers for you. https://www.dell.com/support/home/us/en/04/ I see your BIOS is not up to date at this time. Current BIOS: BIOS: Dell Inc. A09 07/11/2012 A14 is the newer BIOS 14 Nov 2018 Link to post Share on other sites More sharing options...
cvillegal Posted April 22, 2020 Author ID:1375597 Share Posted April 22, 2020 ok new bios (newer) and drivers -- so looking better and restarts faster that's for sure. can i message you back tomorrow if i need more help cleaning it up? thanks for the assistance. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22, 2020 Root Admin ID:1375601 Share Posted April 22, 2020 Sure, not an issue. If you want to go ahead and look at cleaning up the computer please run the following and let me know. Create an Autoruns Log: Please download Sysinternals Autoruns from here. Save Autoruns.exe to your desktop and double-click it to run it. Once it starts, please press the Esc key on your keyboard. Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures and Check VirusTotal.com and Submit Unknown Images Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish. When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns. Right-click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Attach the Autoruns.zip folder you just created to your next reply Provide System Specifications: Please download Speccy from here and save the installer to your desktop or another location where you can easily find it. Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end. Once the program starts it will analyze your system, please be patient as it may take a few moments to complete. Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot... Save the file to your desktop and click Ok to confirm Go to your desktop and right-click on the file you just created and hover over Send to and select Compressed (zipped) Folder Please attach the zip file you just created to your next post NOTE: Due to changes from Avast please review the following installer settings Why You Shouldn’t Download CCleaner for Windows Anymorehttps://helpdeskgeek.com/free-tools-review/why-you-shouldnt-download-ccleaner-for-windows-anymore/ Here’s What You Should Use Instead of CCleanerhttps://www.howtogeek.com/361112/heres-what-you-should-use-instead-of-ccleaner/ Avast (CCleaner, Speccy) Privacy Policy Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 28, 2020 Root Admin ID:1376896 Share Posted April 28, 2020 Hello @cvillegal Checking back to see if you still wanted further assistance Link to post Share on other sites More sharing options...
cvillegal Posted April 28, 2020 Author ID:1376937 Share Posted April 28, 2020 oh i'm sorry I forgot about this. i got it all straightened out. thank you so much for your help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 28, 2020 Root Admin ID:1376981 Share Posted April 28, 2020 Sounds good. You're quite welcome Take care and have a great week Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 28, 2020 Root Admin ID:1376982 Share Posted April 28, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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