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RockyPham

WerFault Application Error

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After installing Malwarebytes on our computers, users are not able to open a few PDF files.  They are getting WerFault.exe - Application Error.  I do not see the file in quarantine but I had to remove Malwarebytes for it to work properly.

 

Client Database version: v2020.04.21.05

Product: Malwarebytes Endpoint Security

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Do these computers have Mcafee on them as well?

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No.  I have whitelisted WerFault.exe in the policy.  Let’s see if it persists.

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Greetings, thanks for reporting this.

Does this occur when any PDF is opened on the affected endpoints or is it specific .PDF files triggering the issue?  Are there any alerts/notifications from Malwarebytes or any other sign of a detection (such as a log entry)?

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