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XynanXDB

Memory related BSOD at early morning

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Hi, I have been getting memory related BSOD at early morning around 6am - 8am. The diagnostic files are attached below.

The windows 10 (x64) installed came with the laptop when I purchased it.
· Age of system : 4-5 years
· Age of OS installation - No i didn't I just do system restore from time to time

· CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)
· Video Card : NVIDIA GeForce GTX 1060

· Laptop model : Acer Predator Helios 300 G3-572

* The laptop is undervolted to -110.4 mV

SysnativeFileCollectionApp.zip

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While waiting for a reply, I suggest trying hardware diagnostics.  2 uploaded memory dumps yielded STOP 0x12B errors

1)  Windows Memory Diagnostic:  https://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7

2)  Seagate Seatools for Windows:  https://www.seagate.com/support/downloads/seatools/?locale=en-US&name=seatools-win

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2 hours ago, usasma said:

While waiting for a reply, I suggest trying hardware diagnostics.  2 uploaded memory dumps yielded STOP 0x12B errors

1)  Windows Memory Diagnostic: https://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7

2)  Seagate Seatools for Windows: https://www.seagate.com/support/downloads/seatools/?locale=en-US&name=seatools-win

 

Seagate Seatools

Short Generic Test : C passed, D passed

Long Generic Test : C passed, D failed

Halfway through the Long Generic Test on D drive, it BSOD with a MEMORY_MANAGEMENT error. I have recollected the dump. It's attached below.

 

SysnativeFileCollectionApp.zip

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38 minutes ago, XynanXDB said:

 

Seagate Seatools

Short Generic Test : C passed, D passed

Long Generic Test : C passed, D failed

Halfway through the Long Generic Test on D drive, it BSOD with a MEMORY_MANAGEMENT error. I have recollected the dump. It's attached below.

 

SysnativeFileCollectionApp.zip 3.46 MB · 0 downloads

I tried to do Window Memory Diagnostic, however after the entire process I wasn't able to find the report in Event Viewer's System director.

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This time, it BSOD even harder. The computer was in idle it BSOD and reboot and BSOD agn. It was SrtTrail.txt. 

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Posted (edited)

What did the Memory Diagnostic say when it was finished (since we can't see the report)?
You may want to try MemTest86 (NOT the MemTest86+):  https://www.memtest86.com/  

If the  D drive failed the Long Generic test - then there's likely a hardware problem with the D drive
It appears that the D drive is the 1tB HDD.   Are you able to open the laptop and physically remove this drive from the system (using good anti-static techniques)?
If so, do that and then boot the system and test to see if that fixes the BSOD's.

EDIT:  I have some severe vision problems that occasionally get so bad that I can't respond.  If I go 48 hours without replying, please PM me and another Staff Member for assistance.

Edited by usasma

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1 hour ago, usasma said:

What did the Memory Diagnostic say when it was finished (since we can't see the report)?
You may want to try MemTest86 (NOT the MemTest86+):  https://www.memtest86.com/  

If the  D drive failed the Long Generic test - then there's likely a hardware problem with the D drive
It appears that the D drive is the 1tB HDD.   Are you able to open the laptop and physically remove this drive from the system (using good anti-static techniques)?
If so, do that and then boot the system and test to see if that fixes the BSOD's.

EDIT:  I have some severe vision problems that occasionally get so bad that I can't respond.  If I go 48 hours without replying, please PM me and another Staff Member for assistance

The pc deteriorated quite faster after your 1st reply. I have posted a few follow-ups. You can take a look at them. As of now the pc stuck in a BSOD boot loop. I tried to run "chkdsk /f" in Automatic Repair mode. It says my drive is write protected. 

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I looked at the reports in post #4 before posting my last reply (and have looked at them again before posting this). 
The most significant thing that you've posted (to include the reports) is 
1)  That the  D drive failed the Seagate test.  This is a sure indicator of a hardware problem in the storage sub-system.  The most likely culprit in the storage system is the 1tB HDD.

2)  The next item of concern is the lack of results from the memory test (but isn't as concerning as the HDD).  I would think that you'd have seen any problems with the Memory Diagnostic on the screen before rebooting.

The next step is to physically remove the HDD from the system in order to see if that fixes the problem.
It's the easiest thing to do to prove/disprove the problem with the HDD (FWIW - the Seagate tests are usually very reliable and accurate)
If you can't do it, see if a friend can.

If you'd like to try it yourself, it's actually fairly easy to do.
First, search the web for a tutorial on how to remove the hard drive from an Acer Predator Helios 300 G3-572
Here's a link that I found:  https://www.bing.com/search?q=remove+hard+drive+from+Acer+Predator+Helios+300+G3-572&form=EDNTHT&mkt=en-us&httpsmsn=1&msnews=1&rec_search=1&plvar=0&refig=7f11b54516464757c5360675d3b17836&PC=LCTS&sp=-1&pq=remove+hard+drive+from+&sc=8-23&qs=n&sk=&cvid=7f11b54516464757c5360675d3b17836
FYI - not all of the links will show the exact model that you have - so you'll have to look through them to find one's that are similar to yours.

The actual steps are (in general):
1)  Unplug the power adapter and (if possible) remove the power battery)
2)  Open the case over the HDD (usually a separate compartment with screw(s))
3)  Touch the metal of the chassis with one hand and keep it there (as much as is possible) while removing the HDD
4
)  Unscrew the screws holding the HDD (and it's caddy) in place
5
)  Gently remove the HDD from the connector and remove it from the case.

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3 minutes ago, usasma said:

I looked at the reports in post #4 before posting my last reply (and have looked at them again before posting this). 
The most significant thing that you've posted (to include the reports) is 
1)  That the  D drive failed the Seagate test.  This is a sure indicator of a hardware problem in the storage sub-system.  The most likely culprit in the storage system is the 1tB HDD.

2)  The next item of concern is the lack of results from the memory test (but isn't as concerning as the HDD).  I would think that you'd have seen any problems with the Memory Diagnostic on the screen before rebooting.

The next step is to physically remove the HDD from the system in order to see if that fixes the problem.
It's the easiest thing to do to prove/disprove the problem with the HDD (FWIW - the Seagate tests are usually very reliable and accurate)
If you can't do it, see if a friend can.

If you'd like to try it yourself, it's actually fairly easy to do.
First, search the web for a tutorial on how to remove the hard drive from an Acer Predator Helios 300 G3-572
Here's a link that I found:  https://www.bing.com/search?q=remove+hard+drive+from+Acer+Predator+Helios+300+G3-572&form=EDNTHT&mkt=en-us&httpsmsn=1&msnews=1&rec_search=1&plvar=0&refig=7f11b54516464757c5360675d3b17836&PC=LCTS&sp=-1&pq=remove+hard+drive+from+&sc=8-23&qs=n&sk=&cvid=7f11b54516464757c5360675d3b17836
FYI - not all of the links will show the exact model that you have - so you'll have to look through them to find one's that are similar to yours.

The actual steps are (in general):
1)  Unplug the power adapter and (if possible) remove the power battery)
2)  Open the case over the HDD (usually a separate compartment with screw(s))
3)  Touch the metal of the chassis with one hand and keep it there (as much as is possible) while removing the HDD
4
)  Unscrew the screws holding the HDD (and it's caddy) in place
5
)  Gently remove the HDD from the connector and remove it from the case.

I remembered the memory diagnostics say no problem detected tho I'm not sure as far as I know now. The PC currently fails to boot as I posted in post #5. 

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It probably won't boot until you remove the HDD.  It's most likely that the HDD was dying, and it's gotten worse while you were trying to fix it.  Post back after you remove the HDD and we'll see what we can do from there.  FWIW - a failing hard drive can cause many different, strange problems with a system.  Some will even appear to not be related to the HDD.


Good luck!

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