Jump to content

Internet access after running MWB


Recommended Posts

Windows 10 64 bit version 1909.

Malwarebytes Premium 4.1.0

I have experienced some strange happenings after running a tread scan on my pc. I use firefox to access some web sites which take forever to load if at all. I also have some VB .NET application that  go out to the internet to get some data, this process fails. Inter net access using MS edge browser seems to be OK.  to get things working properly again I need to reboot the PC.

I had stopped running scans for a few days and had no problem. I ran it this morning and the issues popped up again.

Has anyone else seen this? Anybody have an idea what's going on?

Thanks
Nor

 

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

22 minutes ago, njsg said:

I have experienced some strange happenings after running a tread scan on my pc.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

Link to post
Share on other sites

I have collected the log data. Where do I send it? Also some more information about this issue.

This AM I did a threat scan and took carful note as to when this issue happens. Some time during the FILE SYSTEM SCAN the issue reappeared.

mb-support-log.txt

Link to post
Share on other sites

1 minute ago, njsg said:

I have collected the log data. Where do I send it? Also some more information about this issue.

This AM I did a threat scan and took carful note as to when this issue happens. Some time during the FILE SYSTEM SCAN the issue reappeared.

  • Firefox had problems opening the URL ( https://www.zooniverse.org/projects/zooniverse/wildcam-gorongosa/classify) . This site uses a lot of JAVA.
  • My weather program that  failed to get that data from the interenet
  •  And your MB-support failed to send data indicating that  the network was down. ( see attached log) Time stamp 2020-04-18 08:42:16.297

    I ran the support tool last night  (4/17/20 ) but it looked like it was stuck on running FRST so I stopped it .
  • I rebooted the computer and was able to run the support tool and gather the log info.

mb-support-log.txt 3.45 kB · 0 downloads

 

Link to post
Share on other sites

Unfortunately it shows that your quarantine is empty:

Quarantine Information
==================================
Malwarebytes quarantine is empty.

Do you still have copies of the files Malwarebytes originally removed which caused the issue?  If so, could you inform us of the exact file names and the folder they are stored in?

Link to post
Share on other sites

10 minutes ago, njsg said:

Please read my original post to get a sense of the problem.

 

On 4/17/2020 at 6:47 PM, njsg said:

I had stopped running scans for a few days and had no problem. I ran it this morning and the issues popped up again.

Has anyone else seen this? Anybody have an idea what's going on?

I have seen this as well. Tuning off scheduled scans and restarting after a manual scan mitigates the issue for some.

Link to post
Share on other sites

My apologies, I thought something was removed leading to the issue.  The act of running a scan with Malwarebytes definitely should not mess with your internet access.  The only thing that *might* would be the Web Protection component which should be active if you are using the free 14 day trial.  You can disable that module by right-clicking the Malwarebytes tray icon and clicking where it says Web Protection: On then selecting Yes when prompted by User Account Control.

Link to post
Share on other sites

4 minutes ago, exile360 said:

The act of running a scan with Malwarebytes definitely should not mess with your internet access. 

I have brought this up in the past. And apparently dismissed like you did. Have seen it in action on some systems. Doing what I posted above has fixed the issue with web protection still active.

I think it might be a possible memory leak on some systems.

Edited by Porthos
Link to post
Share on other sites

OK Guys,  I just ran a full scan manually and the result was the same. No threats found and at some point thru the file system scan the issue reappeared.

After completing the scan  I tried to access Thunderbird ( Mail Client)  to add to this thread but it would not access the Internet. I then tried to Sign out of my windows session. That  failed by hanging up. Had to reboot to clear things out.

I can't say for sure but I think this started after doing the last update of MB. Prior to that  I never had issues.

By the way this is a purchased version not a free version.

Let me know what else I can try.

Link to post
Share on other sites

8 minutes ago, njsg said:

OK Guys,  I just ran a full scan manually and the result was the same. No threats found and at some point thru the file system scan the issue reappeared.

After completing the scan  I tried to access Thunderbird ( Mail Client)  to add to this thread but it would not access the Internet. I then tried to Sign out of my windows session. That  failed by hanging up. Had to reboot to clear things out.

I can't say for sure but I think this started after doing the last update of MB. Prior to that  I never had issues.

By the way this is a purchased version not a free version.

Let me know what else I can try.

Have you deleted all scheduled scans? Do so.

After you decide to run a manual scan, Do not try to do anything else until after you restart.

I would like you to operate this way for at least a week or 2.

If the problem still exists after doing the above we can move on to something else.

 

Restart.png

Edited by Porthos
Link to post
Share on other sites

32 minutes ago, njsg said:

I just rand a manual scan and shut down and restarted. 

A shutdown is not the same as restart by default (for others reading this) but in your case, since your logs show you have fast start disabled it is.

I have not personally run a manual scan in months.

Edited by Porthos
Link to post
Share on other sites

SO I'm going thru the manual runs and restarts. As I said earlier everything runs smoothly after the restart. 

Today I ran MB and didn't restart immediately and tried running Firefox on the link I posted earlier. As expected it was extremely slow at coming up. However if I access the same link with MS Edge browser it comes up as quickly as always. 

My application which goes out and get the weather data was written In VB.net using Visual studio 17.  I don't know if that  has a bearing on the problem but it does look like MB is messing with something that  handles the network communication by both my applications and Firefox. 

Link to post
Share on other sites

Been at this for a week now and no change. As I suspected the earlier suggestion about running the scan manually and restarting the system does nothing to solve the problem.  At this point I can't schedule a scan and be able to use my system as normally. I have to restart to be able to run my programs.  Since no one has posted any other solution I guess I'm out of luck.

Is anyone at MB looking into this?

Link to post
Share on other sites

4 minutes ago, njsg said:

Been at this for a week now and no change. As I suspected the earlier suggestion about running the scan manually and restarting the system does nothing to solve the problem.  At this point I can't schedule a scan and be able to use my system as normally. I have to restart to be able to run my programs.  Since no one has posted any other solution I guess I'm out of luck.

Is anyone at MB looking into this?

How does one get InTouch with support to open a trouble ticket on this?

Link to post
Share on other sites

By the way, as a Premium user you really don't need to run frequent scans of the system as long as you keep real-time protection active.  In fact, the first thing I do after installing Malwarebytes on my system is delete the default scheduled scan and I don't create another.  I might scan occasionally manually, however that's generally just for performance testing.  The protection in Malwarebytes is far more dynamic and robust than the scan engine because of all of the components and capabilities it includes which are not a part of the scan engine (such as all of the behavior based protection offered by Exploit Protection and Ransomware Protection, not to mention the protection provided by Web Protection).  The only true necessity I see for scanning is to disinfect an already infected system for Premium users.  Keep protection enabled and you should be fine.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.