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Internet access after running MWB

njsg
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njsg

njsg

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Windows 10 64 bit version 1909.

Malwarebytes Premium 4.1.0

I have experienced some strange happenings after running a tread scan on my pc. I use firefox to access some web sites which take forever to load if at all. I also have some VB .NET application that  go out to the internet to get some data, this process fails. Inter net access using MS edge browser seems to be OK.  to get things working properly again I need to reboot the PC.

I had stopped running scans for a few days and had no problem. I ran it this morning and the issues popped up again.

Has anyone else seen this? Anybody have an idea what's going on?

Thanks
Nor

 

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Malwarebytes

Malwarebytes

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***This is an automated reply***

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Porthos

Porthos

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Posted
22 minutes ago, njsg said:

I have experienced some strange happenings after running a tread scan on my pc.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

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njsg

njsg

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I have collected the log data. Where do I send it? Also some more information about this issue.

This AM I did a threat scan and took carful note as to when this issue happens. Some time during the FILE SYSTEM SCAN the issue reappeared.

mb-support-log.txt

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njsg

njsg

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1 minute ago, njsg said:

I have collected the log data. Where do I send it? Also some more information about this issue.

This AM I did a threat scan and took carful note as to when this issue happens. Some time during the FILE SYSTEM SCAN the issue reappeared.

  • Firefox had problems opening the URL ( https://www.zooniverse.org/projects/zooniverse/wildcam-gorongosa/classify) . This site uses a lot of JAVA.
  • My weather program that  failed to get that data from the interenet
  •  And your MB-support failed to send data indicating that  the network was down. ( see attached log) Time stamp 2020-04-18 08:42:16.297

    I ran the support tool last night  (4/17/20 ) but it looked like it was stuck on running FRST so I stopped it .
  • I rebooted the computer and was able to run the support tool and gather the log info.

mb-support-log.txt 3.45 kB · 0 downloads

 

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exile360

exile360

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Posted

Unfortunately it shows that your quarantine is empty: 

Quarantine Information
==================================
Malwarebytes quarantine is empty.

Do you still have copies of the files Malwarebytes originally removed which caused the issue?  If so, could you inform us of the exact file names and the folder they are stored in?

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Porthos

Porthos

Posted
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10 minutes ago, njsg said:

Please read my original post to get a sense of the problem.

 

On 4/17/2020 at 6:47 PM, njsg said:

I had stopped running scans for a few days and had no problem. I ran it this morning and the issues popped up again.

Has anyone else seen this? Anybody have an idea what's going on?

I have seen this as well. Tuning off scheduled scans and restarting after a manual scan mitigates the issue for some.

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exile360

exile360

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My apologies, I thought something was removed leading to the issue.  The act of running a scan with Malwarebytes definitely should not mess with your internet access.  The only thing that *might* would be the Web Protection component which should be active if you are using the free 14 day trial.  You can disable that module by right-clicking the Malwarebytes tray icon and clicking where it says Web Protection: On then selecting Yes when prompted by User Account Control.

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Porthos

Porthos

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Posted (edited)
4 minutes ago, exile360 said:

The act of running a scan with Malwarebytes definitely should not mess with your internet access. 

I have brought this up in the past. And apparently dismissed like you did. Have seen it in action on some systems. Doing what I posted above has fixed the issue with web protection still active.

I think it might be a possible memory leak on some systems.

Edited by Porthos
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njsg

njsg

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OK Guys,  I just ran a full scan manually and the result was the same. No threats found and at some point thru the file system scan the issue reappeared.

After completing the scan  I tried to access Thunderbird ( Mail Client)  to add to this thread but it would not access the Internet. I then tried to Sign out of my windows session. That  failed by hanging up. Had to reboot to clear things out.

I can't say for sure but I think this started after doing the last update of MB. Prior to that  I never had issues.

By the way this is a purchased version not a free version.

Let me know what else I can try.

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Porthos

Porthos

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Posted (edited)
8 minutes ago, njsg said:

OK Guys,  I just ran a full scan manually and the result was the same. No threats found and at some point thru the file system scan the issue reappeared.

After completing the scan  I tried to access Thunderbird ( Mail Client)  to add to this thread but it would not access the Internet. I then tried to Sign out of my windows session. That  failed by hanging up. Had to reboot to clear things out.

I can't say for sure but I think this started after doing the last update of MB. Prior to that  I never had issues.

By the way this is a purchased version not a free version.

Let me know what else I can try.

Have you deleted all scheduled scans? Do so.

After you decide to run a manual scan, Do not try to do anything else until after you restart.

I would like you to operate this way for at least a week or 2.

If the problem still exists after doing the above we can move on to something else.

 

Restart.png

Edited by Porthos
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Porthos

Porthos

Posted
Posted (edited)
32 minutes ago, njsg said:

I just rand a manual scan and shut down and restarted. 

A shutdown is not the same as restart by default (for others reading this) but in your case, since your logs show you have fast start disabled it is.

I have not personally run a manual scan in months.

Edited by Porthos
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njsg

njsg

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SO I'm going thru the manual runs and restarts. As I said earlier everything runs smoothly after the restart. 

Today I ran MB and didn't restart immediately and tried running Firefox on the link I posted earlier. As expected it was extremely slow at coming up. However if I access the same link with MS Edge browser it comes up as quickly as always. 

My application which goes out and get the weather data was written In VB.net using Visual studio 17.  I don't know if that  has a bearing on the problem but it does look like MB is messing with something that  handles the network communication by both my applications and Firefox. 

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njsg

njsg

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Been at this for a week now and no change. As I suspected the earlier suggestion about running the scan manually and restarting the system does nothing to solve the problem.  At this point I can't schedule a scan and be able to use my system as normally. I have to restart to be able to run my programs.  Since no one has posted any other solution I guess I'm out of luck.

Is anyone at MB looking into this?

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njsg

njsg

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4 minutes ago, njsg said:

Been at this for a week now and no change. As I suspected the earlier suggestion about running the scan manually and restarting the system does nothing to solve the problem.  At this point I can't schedule a scan and be able to use my system as normally. I have to restart to be able to run my programs.  Since no one has posted any other solution I guess I'm out of luck.

Is anyone at MB looking into this?

How does one get InTouch with support to open a trouble ticket on this?

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exile360

exile360

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By the way, as a Premium user you really don't need to run frequent scans of the system as long as you keep real-time protection active.  In fact, the first thing I do after installing Malwarebytes on my system is delete the default scheduled scan and I don't create another.  I might scan occasionally manually, however that's generally just for performance testing.  The protection in Malwarebytes is far more dynamic and robust than the scan engine because of all of the components and capabilities it includes which are not a part of the scan engine (such as all of the behavior based protection offered by Exploit Protection and Ransomware Protection, not to mention the protection provided by Web Protection).  The only true necessity I see for scanning is to disinfect an already infected system for Premium users.  Keep protection enabled and you should be fine.

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