Malwarebytes causing heavy problems in DCS game for PC - Confirmed Problem!

[deady1000]

Hey guys,

I just want to let you know that the current version of Malwarebytes is causing stutters (frametime peaks / microstuttering) in some games especially DCS (https://store.steampowered.com/app/223750). It is a known problem. I just read it in the community discussions where someone else mentioned it and I also had massive issues with that some days ago.

https://steamcommunity.com/app/223750/discussions/0/2140840224657587363/

It appers that Malwarebytes somehow interacts with the game-window or something and causes these micro-freezes.

 

Please fix this.

The current way to play this game is to completely close and disable Malwarebytes.

 

Thank you, cheers!

[Malwarebytes]

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[Porthos]

I suggest adding the game to the allow list and see if that helps your issue.

Since it seems you are not willing to post logs from the support tool even though no one but authorized people can access them, it is hard to offer any more advice.

[deady1000]

Well I don't think its a protection issue. I could add it to whitelist but that won't solve the problem.

 

And why should I add logs when it's definitively a Malwarebytes problem.

I sent you the link to the Steam forum where other people also complained about the problem.

So the developers should probably instead install DCS (free to play) for themselves and check whats messed up with their own software.

[exile360]

Greetings,

I just checked the first post in the steam forum thread which indicates that disabling Ransomware Protection alone appears to resolve the issue with performance, is this consistent for you as well?  If we can determine precisely which individual component is causing the problem that should greatly aid the Developers in tracking down the cause of the issue in the code and correcting it more quickly.

Additionally, please do the following so that they may also have a better understanding of your environment and installation:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[exile360]

By the way, I will also be reporting the Steam forum thread to the Product team in case they were unaware of it and I would encourage anyone affected by this or any similar issues to please create a new topic in this area of the Malwarebytes forums so that they might provide details of the problems they are experiencing to further aid in documenting the issues and hopefully more quickly achieve a resolution.

Edited April 16, 2020 by exile360

[deady1000]

Have not tested yet what happens when I disable the ransomeware protection.

And I also have not tested what happens when I whitelist DCS.

But I found this Malwarebytes Tray Application which appears when I press ALT+TAB during the game.

Malwarebytes is closed to tray at this moment and it is not minimezed but it still appears in ALT+TAB.

This is probably causing the issue!

 

Short video demonstration:

 

 

[exile360]

All documentation indicates that the Alt+Tab problem was an issue fixed long ago in a much earlier release.  This support article shows the details.

Please try a clean install to see if it corrects the issues you're seeing:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let us know how it goes and if the issue is resolved or not.

Thanks

[deady1000]

I clean reinstalled Malwarebytes a week ago or so because I had another small issue...

I had the problem before and now after the reinstall. Its also up to date.

[exile360]

OK, please run the following tool so that we may check the status of your installation and components and hopefully discover the cause:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[AdvancedSetup]

I'm sorry, Please either post the requested log or I will have to close this topic

Thank you

 

[deady1000]

Then close it. I've got my solution with closing Malwarebytes. Just wanted to share my experience so that someone here keeps that problem in mind. I am not the only one who has/had this. Greetings.

[Porthos]

10 hours ago, deady1000 said:

https://store.steampowered.com/app/223750

Just because some have the issue not all will. The logs tell us a lot more on your setup so we can not only fix it for you but it lead to a fix for others.

Our developers could do as you said install and test but might not have the same issue on the test computer. Every computer hardware, software etc. is different.

 

 

[AdvancedSetup]

Topic closed. User declined to provide logs to assist them.