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Malwarebytes 4.1.0.56 Premium - Problem

Krzychumag
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Krzychumag

Krzychumag

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I have a huge problem with the program Malwarebytes 4.1.0.56 Premium. I have a lot of messages and from time to time the whole system restarts (Windows 10 64 bit).To the extent that I had to uninstall the program. Can you ask for someone to know what causes a lot of program errors Malwarebytes 4.1.0.56. Thank you in advance for any information.

 
 
 
 
 
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Porthos

Porthos

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@Krzychumag

 

Even though you have uninstalled please do the following.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

If you're unable to run the tool, please try to right-click over the Malwarebytes tray icon and exit out of the program. Then run the following scanning tool for us and we'll review these logs instead to see how we can assist you further.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

Edited by Porthos
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Porthos

Porthos

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29 minutes ago, Krzychumag said:

Excuse me for asking what to do next with all this.

I suggest the following.

Can you please try this:

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

3 Enable beta updates and manually check for updates until you are offered the beta. See the screenshots below.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

Beta.png

Check for updates.png

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Porthos

Porthos

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2 hours ago, Krzychumag said:

Thank you very much for your help Porthos.  We will see if this will bring any effect. Thank you.

     

If you still have issues, Disable just web protection in Malwarebytes and keep testing.

Edited by Porthos
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Krzychumag

Krzychumag

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On 4/14/2020 at 10:09 PM, Firefox said:

is a Malwarebytes Employee... anyone with the signature like his is an employee... it states Malwarebytes Staff

I understand, thank you for the information  Firefox.  Thanks also for LiquidTension for a bit about me and whether the program is correct.                   

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