Cant uninstall Yandex Browser,

[the-active-one]

I have done all I can do other than  reinstalling windows,  using control panel  when I try to uninstall . I cant.   can some one please advise me what to do ,

[Maurice Naggar]

Hi @the-active-one   

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[Maurice Naggar]

Hello.  Checking up here.  How is it going ?

[Maurice Naggar]

Hello.   Are you still with us ?

[the-active-one]

5 hours ago, Maurice Naggar said:

Hello.   Are you still with us ?

Sorry I have been away, will take your advice and get back to you. 

[the-active-one]

I have all threats  quarantined can I now delete them?  

[Maurice Naggar]

Yes,  you can do that.  Also, get and attach a copy of the Scan run log-report.

And what about the other steps that I outlined in my first reply ?

 

In Malwarebytes for Windows,  locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

Did you do the run with the Adwcleaner ?   if not, please do that.

Also, after that, tell me about the Yandex situation.

Cheers.

[the-active-one]

On 4/16/2020 at 6:39 AM, Maurice Naggar said:

Yes,  you can do that.  Also, get and attach a copy of the Scan run log-report.

And what about the other steps that I outlined in my first reply ?

 

In Malwarebytes for Windows,  locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

Did you do the run with the Adwcleaner ?   if not, please do that.

Also, after that, tell me about the Yandex situation.

Cheers.

I have run  adwcleaner quarantined  4 items found, then  used malware bytes premium  to do a scan  no items found,  then checked control panel for Yandex programme--- it is still there and I cant delete it, 

[Maurice Naggar]

There is no need to be using the "Quote"   when you do a Reply.   Just write what you need to.  You and I are the only ones on this case.

 

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[the-active-one]

Downloaded Farbar Recovery scan tool FRST64.exe. Microsoft defender smart screen prevented me using to scan 

[the-active-one]

I managed to run Farbar, with detail in note book. 

Addition.txt

[the-active-one]

Still have Yandex.

[Maurice Naggar]

Howdy.  I see your last 3 posts.  There was only Addition.txt  that you sent.

Really need the other file report  that is named FRST.txt      which will be in the same area as where Addition.txt is

 

Windows & its "smartscreen" module will falsely flag the run of the FRST tool.  That is what you saw.  a false flagging.

Please provide the file report  FRST.txt

Thank you !

 

[Maurice Naggar]

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Tips to help protect from infection

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