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kimo6751

VirusTotal Found a Virus in Malwarebytes Is this true?

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i downloaded malwarebytes and while it was installing i cancelled the installation because it was taking too long to install,now there is a process that i cannot close named Malwarebytes service that i cannot close no matter what i do because it keeps saying access denied.this process is taking a lot of power on my pc 

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hopefully this is a false positive,but can someone confirm if they have been seeing suspicious behaviors after downloading this 152544381_VirusTotal-GoogleChrome4_4_20208_05_49AM.thumb.png.e628b99ee2b5c28ffc3b793ba01f041d.png

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

It looks like a false positive.
Can you post the VirusTotal link.
I cannot read it from the image you posted.

p.s.
Where did you download Malwarebytes from?
 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/hc/en-us/articles/360039023473
<<<>>>

If the problem is not solved run the program and post the logs for my review.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please attach the logs for my review.

Wait for further instructions
====


 

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is malware bytes safe for my pc? when i scanned the the setup file in virus total it said it had the wacatac trojan in it.Was this a false positive?

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Hi,

Trust it if the download was from the link I gave you.

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Hi,

Trust it.

I have informed the administrator of this false positive.

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Hello @kimo6751

There is no malware from our installer. The following link is for our Malwarebytes Support Tool  http://downloads.malwarebytes.com/file/mbst

How to use the tool is listed in this KB article

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

Using this tool you can remove the current state of the installer. When asked if you want to reinstall decline that installer and download this full installer instead.

 

MB4 Offline Installer
https://downloads.malwarebytes.com/file/mb4_offline

 

If you do continue to have issues let us know though and we'll more than happy to assist you.

Thank you

 

 

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This is a False Positive and we have contacted the vendor to get it de-listed

 

If you like you can also download our full installer instead of the web installer.

MB4 Offline Installer
https://downloads.malwarebytes.com/file/mb4_offline

 

0/67 on VT

https://www.virustotal.com/gui/file/8dc24048cc087ca48eda82681b6c0d040918a2957c781eefee8db3bb749a5653/detection

It is just under 160 MB

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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