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johnny2727

chrome constantly freezing every few mins...

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Hi,

Firstly, just to say thank you for all the help you have offered in these forums, I have always really appreciated it.

Thankfully I havn't had to contact you guys for a while, but unfortunately I think my computer has recently become infected.

These past few days my Chrome browser has been behaving very strangely, freezing and crashing, and I lose internet connection. My computer is generally behaving very slowly now, sluggish, and it has happened very recently. It started happening when I tried to save something from within Chrome but now it is happening all the time. I can barely keep my computer on for more than 30 mins now without it freezing up.

Any help you can offer I would be very grateful for.

Thanks again

malwarebytes-log.txt Addition.txt FRST.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your copy of Chrome may have been compromised

Remove and re-install Chrome. Follow these instructions.

step1.gif Remove Chrome from your Computer and reinstall a fresh copy later.

step2.gifIf you remove the syncing of your account you must remove it before you save your bookmarks etc...
Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

step3.gif Before you remove Chrome Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.
How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks

step4.gif Before you remove Chrome Export your Passwords
How to export your saved passwords from Chrome
https://www.google.com/search?q=chrome+export+password&oq=chrome+export+password&aqs=chrome..69i57j69i60l2.7991j0j7&sourceid=chrome&ie=UTF-8

step5.gif Clear your Chrome cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

step6.gif Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

step7.gif Re-install Chrome and the Bookmarks.
<<<>>

Let me know if your problem is solved.

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Hi Nasdaq,

Thank you for your reply and help.

I actually think maybe the Malwarebytes scan might have calmed things down, is that possible? (although it says it found no infections)

Does the scan itself still perform some kind of cleaning as well?

Many thanks again!

 

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Hi Nasdaq,

Thanks for that

How do I add Windows Defender to the exclusion list.. what is the folder usually called?

Also, the article suggests allowing Malwarebytes to the Windows Defender exlusion list (which is kind of the opposite I guess?)

Do you recommend doing both? I can't seem to find the option in adding folders to Windows exclusion lists though. 

Many thanks!

 

 

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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