possum Posted April 1, 2020 ID:1370267 Share Posted April 1, 2020 (edited) Malwarebytes, without notification, blocked the update of VueScan. The app owner cryptically wrote that it was a Malwarebytes problem but gave no hint how to resolve. After several tries, the problem was diagnosed by Porthos. After turning off ransomware protection all was well. After the update I reset ransomware protection. Unfortunately I'm unable to upload the .exe file. Previous topichttps://forums.malwarebytes.com/topic/258032-app-problem-claimed-as-malwarebytes-bug/? Edited April 1, 2020 by tetonbob Link to post Share on other sites More sharing options...
Porthos Posted April 1, 2020 ID:1370269 Share Posted April 1, 2020 4 minutes ago, possum said: Unfortunately I'm unable to upload the .exe file. Can you zip the file then attach it. Link to post Share on other sites More sharing options...
Porthos Posted April 1, 2020 ID:1370270 Share Posted April 1, 2020 (edited) Also reattach the logs we gathered in the other topi. Edited April 1, 2020 by Porthos Link to post Share on other sites More sharing options...
LiquidTension Posted April 2, 2020 ID:1370384 Share Posted April 2, 2020 (edited) Thanks for the report, @possum. Could you zip up and attach the following folder please: C:\ProgramData\Malwarebytes\MBAMService\ARW. Which version of VueScan did you initially encounter an issue with? Which version did you successfully update to after disabling Ransomware Protection? Could you provide some more detail on what you were doing that triggered the issue? What steps did you take that resulted in the issue occurring? Please be as specific as possible. I don't see VueScan listed as an installed program in your logs. Is this a portable application? Could you confirm where you obtained it from? Edited April 2, 2020 by LiquidTension Link to post Share on other sites More sharing options...
possum Posted April 2, 2020 Author ID:1370390 Share Posted April 2, 2020 1. See attached. 2. I was updating an earlier version, don't know which one (see 4). After disabling Ransomeware Protection I successfully updated to Version vuex6497 (see 3.). 3. Vuescan updates by replacing an earlier version. After downloading the new version I attempted to run vuex6497.exe. The earlier version was removed but then an error msg appeared, a screen shot of which is attached. 4. See 3. Not a portable application to my knowledge. I have had the Professional version for at least 10 years and obtained it from the company that created it, www.hamrick.com ARW.zip Link to post Share on other sites More sharing options...
LiquidTension Posted April 7, 2020 ID:1371412 Share Posted April 7, 2020 Hello, Thank you for the information. We haven't been able to reproduce this issue when testing with the latest released components package version. With Ransomware Protection enabled, VueScan updates just fine from an older version to the latest (9.7.27). Could you make sure you have the latest components package version installed for Malwarebytes (1.0.867) and let us know if experience any further issues. Link to post Share on other sites More sharing options...
possum Posted April 7, 2020 Author ID:1371417 Share Posted April 7, 2020 The installed components package version was 1.0.859. I manually updated and it's now 1.0.867. Since I have auto updating turned on, I don't understand why I had to update manually. If I have any further problems I'll reference this file. Link to post Share on other sites More sharing options...
LiquidTension Posted April 7, 2020 ID:1371418 Share Posted April 7, 2020 The update is metered out so not all Malwarebytes users receive it at the same time. Your product would have eventually received the update if you didn't manually check. Link to post Share on other sites More sharing options...
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