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Strange behaviour on some machines

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Hello Im a tech that fixes computers. the Adwcleaner 8.0.3 doesnt work at all on some machines. It doesnt open. You double click the icon there is the UAC warning then the window doesnt open.

I tried all the normal troubleshooting, but nothing helped. I downloaded version 7.x and it worked fine.

I deleted the adwcleaner folder from the C drive but that didnt help either. The computer is clean and updated with windows 10 1909 (64 bit).

After looking online (including this forum) other people have similar problems. Can someone at malwarebytes address this issue?



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***This is an automated reply***


Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team





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Can you check your event viewer's application logs to see if there are any related events for AdwCleaner? If it crashed, it should automatically create a crash dump file. The dump file will either be located in the AdwCleaner logs directory or your %TEMP% directory (typically C:\Users\username\AppData\Local\Temp). If you could send us that dump file we can determine where in the startup code it is crashing. If the dump file is not present, details of any AdwCleaner related events would also help. Thank you for reporting this issue,. We hope to get it resolved soon with your help. 

Version 8.0.3 should 

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