Jump to content

Strange behaviour on some machines


Recommended Posts

Hello Im a tech that fixes computers. the Adwcleaner 8.0.3 doesnt work at all on some machines. It doesnt open. You double click the icon there is the UAC warning then the window doesnt open.

I tried all the normal troubleshooting, but nothing helped. I downloaded version 7.x and it worked fine.

I deleted the adwcleaner folder from the C drive but that didnt help either. The computer is clean and updated with windows 10 1909 (64 bit).

After looking online (including this forum) other people have similar problems. Can someone at malwarebytes address this issue?

 

thanks

Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

notify me.jpeg

mbst_advanced_gather_logs.jpg

mbst_get_started.jpg

mbst_getting_logs.jpg

mbst_log_saved_desktop.jpg

Link to post
Share on other sites

Can you check your event viewer's application logs to see if there are any related events for AdwCleaner? If it crashed, it should automatically create a crash dump file. The dump file will either be located in the AdwCleaner logs directory or your %TEMP% directory (typically C:\Users\username\AppData\Local\Temp). If you could send us that dump file we can determine where in the startup code it is crashing. If the dump file is not present, details of any AdwCleaner related events would also help. Thank you for reporting this issue,. We hope to get it resolved soon with your help. 

Version 8.0.3 should 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.