Jump to content

same malware keeps being detected every other scan

Recommended Posts

At this point, if I uninstalled Avast and just used Windows Defender, would it get rid of those two PUP files? 

PS> sorry for the multiple posts, but I'm new to the forum and it won't let me edit yet

Share this post

Link to post
Share on other sites
Posted (edited)
11 hours ago, SAVpanda said:

At this point, if I uninstalled Avast and just used Windows Defender, would it get rid of those two PUP files?

Yes.   After you finish the Uninstall of Avast,  I would follow up with these steps.

[    1   ]

Run a cleanup tool to check for any leftovers of Avast.


[    2   ]

Do a Windows Restart.

[   3   ]

Do one Windows Update run.    go to the Start menu, click the Windows Settings icon. Select Update & Security.  Click on Windows Update.  Then click on "Check for updates".

[  4   ]

Visually look at Windows Security Center.

From the Start menu, select Settings, then select Update and Security.

Next, look at the left-side menu & select Windows Security




Next, In Windows Security section:  Click on the grey button Open Windows Security



Now, click on the shield Virus and threat protection

By the way, when you see a green check-mark on your display, it means a good status  and that  protection is on.




 On the next display,  look at all the options.   Look down the list and see "Check for Updates" .

You can click on that to have the system check for updates for Windows Defender.

Please also note that the Scan options (all) can be displayed by clicking on Scan options.  ( You can do Quick, Full, or Custom).


NOTES:   Keep me advised on all this.

In addition,  keeping all utilities & programs up to date with security fixes is important.

  • Download SecurityCheck by glax24 from here and save the tool on the desktop.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
Edited by Maurice Naggar

Share this post

Link to post
Share on other sites

Uninstalled Avast and Google Chrome, restarted computer, scanned for malware using Malwarebytes (FOUND ZERO!), updated windows 10 (two cumulative updates), restarted computer, checked for updates in virus and threat protection (up to date & all green arrows as well), downloaded and ran SecurityCheck (log is attached).

I think my system is finally malware/PUP free. Thank you very much!


Share this post

Link to post
Share on other sites

Allright, Than you for the securitycheck report.   Note that it made remarks about 2 of the apps on this machine.   One about Wise & one about Wondershare.

Wise Care 365 5.3.2 v.5.3.2 Warning! Suspected demo version of anti-spyware or optimizer. If this program is not familiar to you it is recommended to uninstall it .

Wondershare Helper Compact 2.6.0 v.2.6.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.


I am happy that things are doing well.  We can wrap up this case.  What follows is cleanups for some tools I had you use.

Delete mbst-grab-results.zip   on the Desktop

Delete mb-support- on the Downloads folder

Delete the ESET download  file   "esetonlinescanner_enu.exe"

You may delete Securitycheck.exe


To remove the FRST64 tool & its work files, do this.  Go to your Downloads folder.  Do a RIGHT-click on FRST64.exe & select RENAME & then change it to UNINSTALL.

Then run that ( double click on it)  to begin the cleanup process.


Adwcleaner you may keep;   and run from time to time to help check for adwares.

Any other file that I had you download, you may delete.


I am glad to have helped you.   Herewith, some pc / internet / security tips.

The first best practice of computer safety is to have backups of the system.  Make regular periodic backups to offline removable media.

Backup is your best friend.


It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.


Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.


Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

Do a Windows Update.

Make certain that Automatic Updates is enabled.

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"


All the best to you.   Sincerely,


Share this post

Link to post
Share on other sites

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



Share this post

Link to post
Share on other sites
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.