"An error has occurred and Malwarebytes will not install on your computer"

[enrique_badiola]

Recently I discovered that I am unable to open my command prompt. After some googling, I found an article which instructed me to download Malwarebytes and run some diagnostics/full scan. I downloaded the installer, completed the setup steps, and was prompted to restart my computer. After the restart had completed and I had logged into my computer, a popup box came on my screen which displayed the text; 

"an error has occurred and malwarebytes will not install on your computer"

I also downloaded your support tool as to and ran it to collect some log files to assist in solving this issue of mine.

The logs should be attached to this post.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
   
    
7. Click the Gather Logs button
   
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
   
    
9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK
   
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
    
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[exile360]

Greetings,

First, please try the offline installer located here to see if that solves the issue, and if it does not, then please try temporarily disabling or removing Comodo and restarting your system to see if Malwarebytes installs properly then, and then go ahead and reinstall/re-enable Comodo.

If that fails to resolve the issue or you believe that your system may be infected then please read and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for threats and getting them cleaned up.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[enrique_badiola]

I just disabled Comodo and tried installing the program and nothing happend.
I even tried uninstalling it to make sure Comodo was not some how still stopping Malwarebytes from installing.
I am still unable to install Malwarebytes

 

[exile360]

OK, thanks.  Please try installing Malwarebytes from Safe Mode with Networking to see if that works and let us know the results.  Hopefully that gets it installed.

[LiquidTension]

Hi @enrique_badiola,

Due to the state of the currently installed Malwarebytes service, you will need to clean reinstall using the Malwarebytes Support Tool.

Please carry out the instructions in the following article:
https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

Let us know how you get on.