HLBSN Posted March 30, 2020 ID:1369679 Share Posted March 30, 2020 How do I keep my subscription across a PC reset? I wasn't thinking when I did it, but I renewed my subscription just last week and now I'm worried it'll get lost if I wipe my PC, what with how it only works for one device. I've read some stuff about deactivating the key to move it to a new device, but apparently once you deactivate it on that device it can't be put back? I'm a bit confused whether my post-wipe PC will count as another device. I feel like it will, but I'm not wiping everything so I don't know. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 30, 2020 Staff ID:1369680 Share Posted March 30, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
HLBSN Posted March 30, 2020 Author ID:1369681 Share Posted March 30, 2020 Can't find a button to edit the post. What I mean by not fully wiping is I'm wiping only my C drive. Link to post Share on other sites More sharing options...
exile360 Posted March 30, 2020 ID:1369685 Share Posted March 30, 2020 Greetings, You won't lose your license by wiping your PC. Just document your product key before reformatting your system if possible that way you can easily activate it again once Windows is reinstalled. I would also suggest deactivating your license in the current installation first before you reinstall Windows, assuming you haven't done so already. You should find this support article helpful. I would also suggest signing up for an account at My.Malwarebytes.com if you have not done so already as this will make keeping track of your licenses/subscriptions and devices much easier, as well as transferring licenses across devices. Details on doing so can be found in this support article and this support article respectively. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
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