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License retention question


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How do I keep my subscription across a PC reset?

I wasn't thinking when I did it, but I renewed my subscription just last week and now I'm worried it'll get lost if I wipe my PC, what with how it only works for one device. I've read some stuff about deactivating the key to move it to a new device, but apparently once you deactivate it on that device it can't be put back? I'm a bit confused whether my post-wipe PC will count as another device. I feel like it will, but I'm not wiping everything so I don't know.

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Greetings,

You won't lose your license by wiping your PC.  Just document your product key before reformatting your system if possible that way you can easily activate it again once Windows is reinstalled.  I would also suggest deactivating your license in the current installation first before you reinstall Windows, assuming you haven't done so already.  You should find this support article helpful.

I would also suggest signing up for an account at My.Malwarebytes.com if you have not done so already as this will make keeping track of your licenses/subscriptions and devices much easier, as well as transferring licenses across devices.  Details on doing so can be found in this support article and this support article respectively.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

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