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Hey I am fairly new to computer security so i downloaded this as i was told it was helpful.

I did my first few scans a couple days ago - got medium amounts of threats detected and a few days later (TODAY), I do a scan to see over a thousands threats!!! They were all mostly labeled Trojan.

How can I:

  • Prevent these coming back (any apps i need to delete or stop doing something?)
  • Know that i'm safe even after quarantining and deleting these detections

I noticed people were asking for the report file so I went a step ahead and attached it now. HELP

Report 27-03-20.txt

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Hi,  @CaelanG     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along. 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one. 

.

NOTE:  One must view the "threat" count with a very large "grain of salt" as the saying goes.  It is NOT the case that there are actually 1158 individual, actual, unique "threats".

It is only just one main one, it is due to ILG_BROWSER.   It should be removed at this point.

Malwarebytes for Windows shows that it has Quarantined ( removed) all of it.  This ILG Browser is classified as a "fake tool".

I can work & guide you to running other scans to be sure that there is no further pests.

.

I would like to have you run a report tool known as FRST. This has no personal information. It is a well-known & widely used & safe.
FRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. Please follow the steps below to run FRST.


1: Please download FRST64 from the link below and save it to your desktop:

"Download link for 64-Bit Version Windows"


Please wait and look toward the top or bottom of your browser for the option to Run or Save.
Click Save to save the file  to your system first,  to the DOWNLOADS folder  ( preferably which should be the default).   Otherwise, save to the Desktop.

Once the save is complete, go to where it was saved.

Run report with FRST64

Right-click on FRST icon and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run.

_Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._

Click YES when prompted by Windows U A C prompt to allow it to run.
Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway.


Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. 

Click Yes when the* disclaimer* appears in FRST.
The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use.

Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked).
Press Scan button and wait.

image.png.846d9d9b255d35b5c9d4df1f1fa88789.png



The tool will produce 2  logfiles on your desktop: FRST.txt , Addition.txt 
Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files.

Please attach these 2 files to your next reply.

Thank you.

 

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You can call me Caelan,

I've installed it as you ask. This program is making my computer fairly loud - almsot as much as when i play a game. Is this going to affect or damage my computer health?

I've done as you've asked and attached the two files:FRST.txtAddition.txt

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Hi Caelan.

Not real clear as to the "fairly loud" mention.  What sorts of 'sounds' are you hearing ?

If you mean the "message windows" from Malwarebytes,  just let them go.  There are messages, from time to time, about status or sometimes about "block" events.

Just let those go   / leave alone / they will time out.   Or else you can click on X  to close.

None of what I suggested is harmful.

.

I see a few too many antivirus programs installed on this box.  Tell me, did you pay for  ( do you have a paid subscription ) to AVG ?

Do you prefer AVG as the resident antivirus ?

Microsoft Windows 10 comes with a built-in, free, and excellent antivirus named Windows Defender.

The pc has installed ( also ) McAfee VirusScan, which should be uninstalled.

.

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.

Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)

 

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".

You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

 

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.

Next click the blue button marked Scan.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 


There will be more for later.  Thank you in advance for your patience.

 

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You can ignore the "fairly loud" suggestion.

I've installed AVG but due to it not providing much assistance I looked for an alternative - *in comes malwarebytes*

I've never noticed Windows Defender before, except installing that program you mentioned. How come it didn't protect me - or warn me - from the original 1158 detections?

I've conducted another scan and have had 1 detection from trojan.fake.tool at C:/PROGRAM FILES (X86)\ILG_BROWSERINC again, i quarantined it then removed it. Is that all my problems done now or do i have to do more to clean my computer?Report 27-03-20 1816.txt

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By installing AVG  ( or any other non-Microsoft brand antivirus) they will set Windows Defender to no longer be the "resident antivirus".  They become the one set as "antivirus".

But in any event, I cannot tell why AVG did not warn about ILG_BROWSER

 

Thank you for the Scan report from Malwarebytes.   This is a much improved result.  We will be doing some follow-ups to be sure the faketool is all gone, and to be sure that there is no other malware or P U P.   Your continued patience is appreciated.

[    1    ]

Please Close and Save any open work you may have open.

Please close as many un-needed app-windows that you yourself may have open at this point.   So you can have a clear field of view.

 

This custom script is for  CaelanG    only / for this machine only.

Close and save any open work files before starting this procedure. 

 

Please Close and save any open work files before you start this next step.  It will involve a Windows Restart at the end of it.

I am sending a   custom Fix script which is going to be used by the FRST64 tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE  link AS and save it directly ( as is) to the  Downloads  folder

The tool named FRST64.exe   tool    is already on the Downloads folder

Start the Windows Explorer and then, to the Downloads folder.


RIGHT click on  FRST64    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.

IF Windows prompts you about running this, select YES to allow it to proceed.

 

IF you get a block message from Windows about this tool......

click line More info information on that screen

and click button Run anyway on next screen.

 

on the FRST window:
Click the Fix button just once, and wait.

image.png.1a8c7922a64cb1b058b7a18f59a220af.png

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.    Keep going with the next step below.

.

[    2    ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your reply.


Keep going with the next step below.

[   3    ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.


Note:  Since this pc seems to have multiple antivirus programs installed, I suggest you decide on which one you want to keep as the Ressident.

Windows 10 comes with the built-in Windows Defender antivirus from Microsoft.  It is an excellent one.

You seem to say you removed AVG ?  is it Uninstalled ?

This machine also has installed  McAfee VirusScan   ( which is disabled )  but still installed.   You should uninstall MCAFEE.

 

 

 

Fixlist.txt

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For step 1 i'm not entirely sure if it used your Fixlist.txt, the fix took me AGES so i do hope it worked. Attached fixlog.txt.Fixlog.txt

I ran MSERT.exe and it came back with 0 files detected so that's good news. (Couldn't figure out how to get the log thing you asked about)

After running adwcleaner, it found multiple PUPs which i have to assume aren't just some baby dogs. Attached the C00 report.AdwCleaner[C00].txt

 

 

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Thank you for the reports.  Glad to know that the MS Safety Scanner found nothing.

The Adwcleaner removes a few adware-types.   Mainly the WildTangent bundle.

The FRST Fix run took longer because I had it run the Windows System File Checker app.

I would like to see this Windows 10 brought up to date to the Build 1909 from Microsoft.   I think & firmly believe it will be most helpful.  ( see below).

First, I would like to see that you beef up  your web browsers.  There are 2 steps.  They do not take a great deal of time.

[   1  ]

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

 

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

[   2   ]

For the Google Chrome browser, I suggest you install the Malwarebytes Browser guard for Chrome.  It will beef-up the security of the browser.

To get & install the Malwarebytes Browser Guard extension for Chrome,

Open this link in your Chrome   browser: 

https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

 

Then proceed with the setup.

 

[    3    ]

Get / download and save a file from Microsoft Update Catalog.   I suggest you SAVE it  ( first thing)  to the Downloads folder

http://download.windowsupdate.com/d/msdownload/update/software/secu/2020/03/windows10.0-kb4539571-x64_24d9621cc81434610770c25f5ba38082f8d12065.msu

This is a installer file for the Microsoft Windows 2020-03 Servicing Stack Update for Windows 10 Version 1809 for x64-based Systems (KB4539571)

Once the download is complete,   if the browser still shows a Run or Open button, you may click that button to have it start the update run.

 

OTHERWISE,  Use Windows Explorer  to go to where the file was saved,   and then use the mouse pointer and do a Right click on the file  ( the .msu ) and then choose Open or Run from that set of options.  If prompted by Windows to allow it to run, reply YES to have it go forward.

Watch while the update runs  ( that is, monitor it).   Be sure to jot down the result at the end.

By Windows having the latest service stack update, it ( Windows ) is in better shape to get updated.

[    4    ]

I would suggest  to upgrade to the Windows 10 build 1909 ( or November 2019 build).  You should be able to manually get it thru Microsoft Windows Update.

This Windows 10 is currently 2 builds behind the current set.

It may take repeated tries with Windows Update till your pc is able to see that Update.  You should make a try each day, from here on out, till you see it offered.

The suggestion I have is to go to the Start menu, click the Windows Settings icon. Select Update & Security.  Click on Windows Update.

The Windows Update ( eventually) will have a display like this when it shows up.

Note that the display will show the new build in a new way, in the middle of the display.  You will need to click on the blue line marked "Download and install now"  when ready.

image.png.b46772ea6e6ba9cec7be708d043d3836.png

 

Getting that Windows build update will put this pc in a better position for a more secure operating system.

.

Thanks for your understanding & patience.  Once we get all done with this, I will have 1 more tool to check on other utilities, plus guide you to cleanups.

Sincerely,

Maurice

 

 

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Step 1 and 2 went swimmingly, and it turns out i already have step 3 done - this is a fairly new computer so might explain why.

As for that update - i'm not sure what you mean by trying every day here on out? It came up straight away so i'm currently installing it!

This has helped so much, even though there is still another tool to check, i just want you to know that i appreciate all the effort and time you're putting into helping me.

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10-4  You are very welcome.  I appreciate your remarks.

As long as the Build 1909 is underway, that is fine.  and great.

Keep monitoring that process.   If this is a notebook / laptop  then lets have you connect it to wall power  and not on just battery power  ( for the duration).

Also, if on occasion the monitor-screen is all dark, do not freak out.... just move the mouse-pointer around the screen in around the screen for a few seconds.

I am very glad to know this Windows is getting build 1909.

Just let me know after all is done.

😎

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I'll msg u tomorrow (roughly 11 hours) as it is going to take a while. I still have some more questions i really hope uou can answer for me then!

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Hey, the update finished!

Not sure what's changed - I got this msg from AVG (still haven't uninstalled them yet - but will do soon), and apparently my IP is exposed soooooo ... i don't know if this is serious or not.

I'm ready for that last tool u wanted to check out though!

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Posted (edited)

Hi.  I am not clear on what you mean by

Quote

apparently my IP is exposed

Please describe with a bit more detail of the what & how  & where exactly.

.

Let's visually check the current version of Windows 10.   Use this way, tap & hold the Windows-logo-key on your keyboard and tap the R key.

In the Run option dialog, type

winver

and tap Enter-key.   Write down and relay to me in your next opportunity  the full description displayed there, that also includes the Build number.

.

As I recall, we have run scans with Windows Defender, Microsoft Safety scanner, Malwarebytes for Windows & Malwarebytes Adwcleaner.

The state of this system ought to be good.

.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & un-tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Edited by Maurice Naggar

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My windows thing: Version 1909 (OS Build 18363.720) 

Turns out the exposed IP was an attempt for AVG to make me buy their premium ;-;

Anyways, I'm running the scan at the moment! While it's going, could you tell me about what programs i should keep and also how i can safely remove malware, viruses etc... without having to consult you everytime? :3

Essentially, could you give me my training wheels?

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Bravo for having Windows 10  Build 1909.

In a few weeks I expect that Microsoft will be starting to begin a controlled, measured release if the Build 2004   ( that is the Spring update for the year 2020 ).

What I recommend is that you have the Premium license for Malwarebytes.

You can have a multi-seat Premium license that can be used to Activate Premium on as many devices as you have.  That is for Windows, Chromebook, Android, Apple OS X

The more seats and devices you have the lower the per-unit-cost  and you can get a 2year Premium license for even more saving.

https://www.malwarebytes.com/pricing/

at present, i see a 3-seat home Premium license is just under $60 for one year.

You may also see some specials ( from time to time) on Newegg  & also on Amazon   ( be sure to check that it says "by Malwarebytes"   & with support from Amazon.

.

As to general advice:

The first best practice of computer safety is to have backups of the system.  Make regular periodic backups to offline removable media.

Backup is your best friend.

 

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.

 

Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).


Free games & free programs are like "candy". We do not accept them from "strangers".


Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.
 

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

 
Do a Windows Update.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq




Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

.

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The ESET scan is roughly 50% the way through, but it's already had a few detections. I'll attach them once it's done

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Just as added information:   I think the Amazon sales may be limited to just the US and or Canada.     Not sure.

However, just make note that the listing says "by Malwarebytes" in blue and also mentions sold by Amazon.com Services LLC

There are currently several specials there.  One of them linked here  is for 2 devices for 18 months for $39.99

The Premium license Key is delivered electronically.

I thought I'd mention this for your potential benefit.   I am not affiliated with Amazon & I am just a volunteer on this board.

and like I mentioned, Newegg is another recognized vendor.

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I would, but as a student, I'm pretty broke. Is there any free programs you can recommend?

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The Malwarebytes for Windows is free to use as a on-demand scanner.

As I believe I mentioned before, this machine has too may antivirus apps installed.

Have you uninstalled McAfee VirusScan ?   if not yet, then do so.

And if you were to Uninstall AVG  ( I assume it is the free one ) then the excellent Microsoft Windows Defender Antivirus would be the resident antivirus.

I see that your earlier note sate you have free AVG.

 

So here is what I suggest.  Uninstall AVG  &  McAfee VirusScan   & then do a Windows Restart.   That is only after the ESET scan has finished.

Lets see about the final result from ESET  & only then uninstalled those 2 antivirus apps.  Then we can run another inquiry.

 

 

 

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Hello.

Thanks for the ESET scan report.  Yes, that scan does take several hours depending on how many files are stored on the system.

You will notice that the 2 flagged files have "offertool" in the name.   ESET flags those 2 as potentially unwanted type.

Have you uninstalled McAfee VirusScan ?   if not yet, then do so.

And if you were to Uninstall AVG  ( I assume it is the free one ) then the excellent Microsoft Windows Defender Antivirus would be the resident antivirus.

I see that your earlier note sate you have free AVG.

 

So here is what I suggest.  Uninstall AVG  &  McAfee VirusScan   & then do a Windows Restart.  

You will do better & simpler with the Microsoft Windows Defender as the resident antivirus.   The Windows Defender in Windows 10 is a strong & very capable, & free, & built in with Windows 10.

Here are the steps I suggest, starting with doing a regular uninstall.

1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run command.

2. Type 

appwiz.cpl 

and tap Enter.
The Programs and Features window will appear.

 

3. Locate  AVG antivirus and click once to select it, then click the Uninstall button.

4. Locate McAfee VirusScan    and click once to select it, then click the Uninstall button.

[  5  ]

A lot of antivirus programs leave things behind when uninstalled.    Get , save, and then run the AVG CLEAR tool to cleanup remainders of AVG. 

Follow the instructions at AVG Support  for removing recent versions of AVG Internet Security using the AVG Clear tool.

[   6   ]

To clean up after the MCAFEE VirusScan antivirus, get, save, and use their MCPR tool.

download the McAfee Removal Tool (MCPR.exe) from the McAfee site.

[ 7 ]

Do a Windows Restart.   Then do a visual check on security status in Windows 10.

Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security.
 

In Windows Settings  >>> click on Windows Security from the left side list.

image.png.2e9c6fe23054e3c4a7bee3c4fe8643f4.png

 

Next, In Windows Security section:  Click on the grey button Open Windows Security

image.png.1bc41b614d25679d44c95a893bc7a754.png

 

Now,  does the security at a glance show like the image below  ?

 

does  the shield Virus and threat protection

show a green check icon ?   Do let me know.

 

 

image.png.19883309fd9e59ee5c4321c81e382df3.png

 

[   NEXT  lets run a different check tool, please]

  • Download SecurityCheck by glax24 from here and remember the tool on the desktop.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward.
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in the root of the system disk in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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You had mentioned earlier you are a student.  As long as you actively enrolled in an educational institution,  you may check out a student program with Malwarebytes that is at a very low cost.

https://www.malwarebytes.com/student-discount/

That premium license would be good for up to 5 of your devices.

Quote

*The Malwarebytes Student Discount is only available to students actively enrolled in an educational institution. This offer is only available via Student Beans, which operates in 52 countries. Rate for international customers is calculated as local equivalent of US$5 per device. After four years, your subscription will expire and you will have the option to renew manually at the then-current list price. Discount applies on up to five devices, but discounted coverage must be purchased all at once. Limit one purchase per person per year. Subscriptions cannot be resold. Due to restrictions, Malwarebytes for iOS is not included in this discount and must be purchased in the App Store.

 

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I'll look into that student discount, thanks.


Yes, the Windows Security perfectly matches now! 

I've attached the securitycheck log: 

SecurityCheck.txt

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i'm not sure if i've enabled Windows Defender as my main antivirus thing yet though

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