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Blue screen cause by Malwarebytes if web protection on.

zorba

By zorba
in BSOD, Crashes, Kernel Debugging

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zorba

zorba

Posted
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Hi there:)

Before posting here I ran Windbg (+ !analyze) and saw Malwarebytes listed. Over a week I tried surfing with web protection enabled and disabled on different days.

Result - No blue screen at anytime when web protection was disabled. Blue screen each day when protection was enabled.

I think that  am using the latest version of Malwaarebytes V 4.1.0

I enclose .dmp file

 

 

 

 

 

 

032420-9421-01.dmp

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exile360

exile360

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Greetings,

I'm sorry that you are experiencing trouble with the software but hopefully we'll be able to help you get it running normally.  To begin, please do the following so that we may take a closer look at your installation:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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exile360

exile360

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Sure, go ahead and ZIP and attach it to your reply here.  Additionally, please try running FRST:

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.
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exile360

exile360

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By the way, you should also try running the Malwarebytes Support Tool from Safe Mode with Networking; instructions on booting into Safe Mode/Safe Mode with Networking can be found here as well as here.  If the tool runs successfully and creates the ZIP file, please restart your system and let it boot normally then attach the ZIP file to your reply.

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exile360

exile360

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If you can see the taskbar then it should be OK, you'll just need to browse to the folder you need using one of the links from the START menu.  If that fails then you can try launching explorer.exe using Task Manager (File>New Task (Run...)).  If you still aren't able to run the too/retrieve the logs then don't worry about it.

Please try uninstalling Zemana AntiMalware and restarting the system to see if that makes any difference.  I also noticed a sandboxing utility and a HIPS/anti-executable; if removing Zemana doesn't help, please try removing those products to see if that makes any difference with the issue (Sandboxie and Shadow Defender).

Please let us know how it goes.

Thanks

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zorba

zorba

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Hi there:)

I tried again logging in using safe mode with networking a few minutes ago. What I should have done before was to right click the desktop and tick display icons. I was then able to run the Malwarebyte Support tool again - Sadly the result were the same with the same error message!

I tried a final time after uninstalling Zemana/VoodooShield/Sandboxie/ShadowDefender/  with no luck and same error - I can confirm that all these programs were originally disabled before I ran the support tool as I anticipated possible conflicts. I also confirmed the first time in Task Manager that no security programs were active.

 

 

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exile360

exile360

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Thanks, I'm sorry that none of that was successful, but at least we've eliminated a few additional variables.

I also wanted to make sure you're running the latest version of Malwarebytes in case the issue has been fixed in a recent update.  To do so, open Malwarebytes and access settings by clicking the small gear icon in the upper right, then click the Check for updates button and install any available updates, restarting your system if prompted to do so.  Once that is done please test to see if things have now improved or not and let us know how it went.

Thanks

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zorba

zorba

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Thanks again for your reply:)

I have the latest version of Malwarebytes. I believe that  there was a new version in the last hours (screenshot enclosed). I will try again to see if the new version has resolved the issue. Hopefully it will do so. I will let you know what the result is.

This issue occurs maybe once or twice daily. I will enable web protection and try again to see if things have improved. the windbg detailed .dmp file that I sent  you indicated  an possible issue with Malwarebytes.

However if there is a crash I will check out any new minidump. There was an earlier issue with Malwarebytes browser guard but I have temporarily disabled that, as it is better to test one thing at a time.  Best wishes.

ScreenShot002.jpg

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Porthos

Porthos

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14 minutes ago, zorba said:

I have the latest version of Malwarebytes. I believe that  there was a new version in the last hours (screenshot enclosed). I will try again to see if the new version has resolved the issue. Hopefully it will do so. I will let you know what the result is.

"835" is not the newest version.

 

MB Manual Update.png

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Porthos

Porthos

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3 minutes ago, zorba said:

I updated again just now

Still not up to date.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

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AdvancedSetup

AdvancedSetup

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10 hours ago, zorba said:

Is it ok to also use the Malwarebyte Browser Guard with Chrome?

Yes, but it would be better to switch to a less intensive marketing browser. @zorba

 

 

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

PrivacyTools - Encryption, and tools to protect against global mass surveillance - https://www.privacytools.io

Help Secure your browsers
 
You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, Chrome, Opera , Safari, Microsoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Make sure you use a strong master password
Then set the key transformation settings (the link below helps provide information on how to choose good settings)
https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing
KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation)

Encrypted Instant Messenger and Voice Calls

Please review the following site for a breakdown of features of different Messenger applications.

SafeSwiss
Riot
Signal
Wire     
NOTE: Recent news of Wire having new investors and moving to the United States.
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help.


 

 

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  • 4 weeks later...
zorba

zorba

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Sadly I have had several more crashes - Mini dumps again showed Malwarebytes as being a possible cause.  

I tried disabling web protection and  the MB add on for 2 weeks and have had no crashes since.

I appreciate your help but sadly there is no obvious solution - Best wishes - Howard

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