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darre

Multiple Threats Detected, Recurring Problem

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Hello!

So what happens is, my Windows 10 bluescreens unexpectedly. Very often. So often I can't work on my computer, which is a big problem. I am aware there might be multiple causes for this, including hardware, but something else also happened to me multiple times. Programs were deleted or modified after these bluescreens, without me ever messing with anything even remotely close to them. Programs that were rendered unable to work were: Bullguard, Opera Browser, BitDefender. I should mention after Bullguard was modified/deleted, I reinstalled Windows 10, which should have gotten rid of any problems, I thought, but now I have the same exact behavior happening, it having modified/deleted my Opera browser and on my previous antivirus, BitDefender. I am literally writing these words, sweat under my armpits, hoping Malwarebytes isn't going to be uninstalled by the time I receive a reply. By the way, thanks for being an mvp and and reading this thing.

Here's the report after scanning my computer. There are several threats, including Trojan.Agent, RiskWare.BitCoinMiner, Trojan.Fake.MS, and these are just 3 of them.

Malwarebites.txt

Thanks,

Iris

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Hello @darre and :welcome:

The log shows that you did not select to allow Malwarebytes to remove the found threats. Please follow the steps below and we'll see if we can get you cleaned up and working well again.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Hello again!

I've done all the steps on the list, here are the files: 

Scan Report.txtAdwCleaner[C00].txtFRST.txtAddition.txt

The laptop hasn't bluescreened since I installed Malwarebytes, but I'm afraid it might act up again after a while. The scans (I think) showed it was clean, so that's cool, but is there any chance of the virus not being completely removed and acting up again in the future?

 

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I see you have BitTorrent on the system. Just an FYI that using peer -2-peer software like that certainly increases your chances of getting infected.

You're also using SUPERAntiSpyware from 2017 and their Ad blocker from2011 both of which due to their age are simply wasting resources on your computer. I'll give you further information on using something better once we're done here.

Easeware Driver Easy - please do yourself a favor and uninstall this. You should never use 3rd party drivers, if you need a driver or an update always get it from the manufacturer website.

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

There should also be a zip file created on your desktop with the date and time as the name. Please attach that zip file on your next reply as well.

Thanks

 

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Posted (edited)

Hi, so,

1. Searched for Easeware Driver Easy, so I could uninstall it, but found nothing. Could it have anything to do with the virus?

2. A new thre at popped up in Malwarebytes, I'm not sure if it had anything to do with what we're fighting here, but I'll include the log just in case. malware1.txt

3. I put both the fixlist.txt file you provided (by the way, thank you!) and FRST64 on my desktop, ran the fix, and it did something, but before I could see what to do next, my computer bluescreened again, and upon restarting, it started the process of "disk checking" and "repairing". That was before start up. Not sure if it was FRST64, or if it was Windows itself, or if it was the virus digging deeper into the system, if that's even possible.

Anyway, there was no zip file created on my desktop, but there was a ziplog, which I'm attaching right here:

Fixlog.txt

Should I run fixlist.txt in FRST64 again, or...?

Edited by AdvancedSetup
corrected font issue

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It's uh. Still shutting down for some reason. It's less often than before, but it still happens. I dunno, maybe it's my laptop being an *****.

Also, you mentioned you could give me some pointers on what I could use instead of SUPERAntiSpyware and their Ad blocker? Could you, please? I'd love to be running some better software.

And thanks for your help, man. If anything else comes up that might be related to virus (or other) protection, can I drop a line here?

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Okay, let's go ahead then and run all 3 steps again and I'll double-check. Please do the following first so that we can see changes easier.

Shut the computer off and leave it off for 5 minutes. Restart but then shut it down again for 5 minutes.

Then go ahead and run through the 3 steps again.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Thanks

 

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