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Grellton

Adobe Acrobat Reader DC and other application issues

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You are fortunate you are only running free edition.  Have been struggling with this for six weeks.  In premium, it breaks Reader DC, Windows Security, and Malwarebytes itself, requiring safe-mode startup to exit the loop.  Also slows Internet browsing to a crawl.  Good luck!

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4 hours ago, Grellton said:

You are fortunate you are only running free edition.  Have been struggling with this for six weeks.  In premium, it breaks Reader DC, Windows Security, and Malwarebytes itself, requiring safe-mode startup to exit the loop.  Also slows Internet browsing to a crawl.  Good luck!

Greetings,

I'm sorry that you are experiencing issues with Malwarebytes.  Please allow us to assist you by posting the following logs so that we may troubleshoot the problems:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

Edited by exile360

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Thanks, but no thanks.  I already have a support ticket half a mile long, you've been chewing on my last uploads for 15 days.  Keep on chewing.  

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34 minutes ago, Grellton said:

you've been chewing on my last uploads for 15 days.  Keep on chewing.  

If you have a support ticket you need to choose if you want faster assistance here or with the support ticket.

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I noticed you mentioned that you had a Support ticket for this issue already.  Please post the ticket number if you would so that we can get a status update on it from a member of the staff.

@AdvancedSetup would you please attempt to investigate the status of the user's helpdesk ticket?

Thanks

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Ticket # is 2910675.  E-mail is different because of the incredibly torturous process to register.  Would not let me use the e-mail I have had for over 10 years, claimed that obviously good security question responses were incorrect, had to keep on reentering same info just like some government sites, a total pain.  Almost as bad as getting an online social security account...

Just for grins, I re-enabled MB.  It's been OK for half a day.  Past experience has been that problems reoccur out of the blue with no discernable trigger.  Of course, the watched pot never boils.....

 

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Thank you for providing that additional information, and please do let us know if the problem with Malwarebytes recurs.

In the meantime I've documented your feedback on the forum signup/registration process and will be submitting it to the Product team for review in the hopes that they might be able to make the process more intuitive in the future.

I hope that your issue is quickly resolved and if there is anything else we might assist you with please let us know.

Thanks

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I have a professional license for Adobe Acrobat Pro and I've had issues opening the program a couple of times. For reference if it does happen again please try exiting out of Malwarebytes and let us know if that corrects it. In my case I had to clear preferences before and reinstall to fix it.

https://appuals.com/fix-adobe-acrobat-wont-open/

 

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