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Hello, Everyone,

I'm new here. Hopefully, I won't violate any rules. I used to rely on MalwareBytes to remove the search.anysearchmanager.com redirect. I am infected, again. by this annoying malware, in Firefox. MalwareBytes isn't working to remove the redirect. MalwareBytes Browser Guard DOES block the redirect, but MalwareBytes won't scour it. Any suggestions?

sadaunhe1

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Posted (edited)

Almost certainly it isn’t an infection now, you simply need to reset some settings that were changed by what has now been removed. What operating system are you using? There are instructions for doing this in the appropriate section of the Malware Removal Help section of this forum.

Edited by alvarnell

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Hello, alvarnell,

Thanks for your reply!

I'm using Win10 Pro 64-bit. I searched for Windows-specific solutions, but kept turning up only Mac-specific solutions. I turned to MalwareBytes automatically, but it didn't show the redirect (search.anysearchmanager.com), so didn't offer to quarantine or remove the offender. I ran the scan twice with the same results. I reloaded Flash, directly from the website, then I used the "Refresh Firefox" procedure in the Firefox help files. When I relaunch Firefox, the Browser Guard still shows it's blocking the redirect. I'm not sure what else I should do.

sadaunhe1

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Perhaps one of the Windows experts here can jump in soon. 

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If you believe your system to be infected then please read and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning up the system.

Good luck, and if there is anything else we might assist you with please let us know.

Thanks

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Hello @sadaunhe1

I have moved your topic to the malware removal forum and will assist you in cleaning the computer.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Hello, AdvancedSetup,

I've run the software you suggested and have included the reports, below. Nothing seems to have worked. I will remove and reload FireFox to see if this helps. You should know I had previously run your Adwcleaner software, but downloaded it again, in case there had been an update. There had not, but I re-installed it, anyway, before running it. I am running FireFox 74.0 (64 bit), on Windows 10 Pro. I keep Win10 Pro up to date, with automatic updates turned on. The computer is a Lenovo ThinkPad X1 Carbon 6th Gen (~18 mo old), Core i5, 16 GB memory, 256 GB SSD.

Thanks, so much, for your help. I have relied on MalwareBytes, for several years, to keep me safe from malware. I am very concerned anysearch seems to have found some way to circumvent your safety net. Please let me know, if there is anything else you want me to try.

Regards,

sadaunhe1

AnySearch Blocked Following Reboot (2020-03-24 123200).png

AnySearch Following Reboot (2020-03-24 123158).png

Firefox Anysearch Blocked 2020-03-24 125239.png

Firefox Relaunch 2020-03-24 125119.png

Farbar Recovery Scan Report (2020-03-24 124640).txt Addition.txt FRST.txt

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I can now report that uninstalling/reinstalling FireFox did NOT fix the problem. Anysearch is still present. Moreover, MalwareBytes Browser Guard now does NOT block Anysearch, when I launch FireFox.

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No problem, we'll get you fixed up @sadaunhe1 just give me time, looking at your reports now. As for uninstalling Firefox that would still typically leave behind many files and settings in general.

 

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Just make sure you have your bookmarks backed up outside of any Mozilla - Firefox folders as a clean removal of Firefox would remove those too

 

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Recommendations

This software is from 2013 and very unlikely that you would need or use it now. Software that old is typically pretty much abandoned
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard Company -> Hewlett-Packard)

 

Are you using the Amazon Music service?

 

 

 

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Please make sure you temporarily disable your Norton 360 Antivirus until a system restart.

 

Temporarily turn off Norton protection
https://support.norton.com/sp/en/us/norton-360-standard/current/solutions/v116457581?client=norton&site=nrtn_en_US&x=0&y=0

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

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OK; I ran FRST64. The program seemed to be working; I couldn't read quickly enough to follow what was being deleted. I have attached the file you requested below. Anysearch is still there. Unfortunately, I forgot to turn off Norton before the restart. I will re-download fixlist.txt and run FRST64 again to see whether this helps.

sadaunhe1

Fixlog.txt

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No, it looks like FRST was unable to remove the Home Page for Firefox

This entry below is set to be your home page on Firefox and is why you get that redirect to the Anysearch

hxxp://lkysearchds4395-a.akamaihd.net/h?_pg=78B11834-97C7-59BD-97D3-85306ED65E0F

 

Please open Firefox and go to Settings and delete the entry and put in which home page you want such as https://startpage.com or https://duckduckgo.com  etc.

Firefox - How to set the home page

Let me know how that goes

 

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Good grief. I'd have sworn I checked that before I asked for all of this help. I am SO SORRY. I'm a twit.

Problem appears to be repaired. I've attached the fixlog.txt file anyway. I also manually deleted all of the HP software I no longer need.

Thanks for your help.

sadaunhe1

Fixlog.txt

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No problem. Happens to all of us at one time or another. Glad to hear the issue has been resolved.

I'll leave you with some information to help better protect your privacy and data. A lot to read, no rush, take your time and read up to help you better understand how your computer works and how to protect it better. Don't forget them backups 🙂

 

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

PrivacyTools - Encryption, and tools to protect against global mass surveillance - https://www.privacytools.io

Help Secure your browsers
 
You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Make sure you use a strong master password
Then set the key transformation settings (the link below helps provide information on how to choose good settings)
https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing
KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation)

Encrypted Instant Messenger and Voice Calls

Please review the following site for a breakdown of features of different Messenger applications.

SafeSwiss
Riot
Signal
Wire     
NOTE: Recent news of Wire having new investors and moving to the United States.
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help.


 

 

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