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Malwarebytes freezes in scans and settings


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Okay, so I've had problems on and off with Malwarebytes just appearing to lock up in a scan. The timer still ticks and I can cancel the scan, but it will get stuck after a 150k to 225k scanned objects. My internet has been a bit wonky over the last few days so I booted into safe mode and did some scanning there and came up clean with a quick scan, but a threat or custom scan took over five hours even though it didn't appear to stall in safe mode (the files scanned kept increasing at least) even though the counters would appear to stop for awhile every now and then. I ran the Support tool while in safe mode and let it reboot me back into regular mode where it appeared to re-install Malwarebytes.

This led to the second problem. I tried to go into the Settings menu to make sure my product key was still entered and every time I try going into settings the program locks up. I can't go back to the main menu, access the other tabs in settings, I can't even close the window. It looks like I'm going to have to reset my computer again just to make it go away.  At any rate, my main concerns are this: The program freezes upon entering settings and the scan locking up leading to multi-day (I've had one going for over 72 hours without realizing it before) scans because it is hung up on a file.

Any help is appreciated, just let me know what you need.

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I will make a few comments.

You have a lot of data on your drive. Only 25%free space on a 1tb drive.

Quote

Drive Letter:   😄
Drive Type:     Local Disk
Filesystem:     NTFS
Size:           903.37GB (25 % free)
Physical Disk:  \Device\HarddiskVolume4

You have rootkit scanning on. That feature adds significant time to all scans when enabled. Also remember, Threat scan is the only scan needed.

You have files pending a restart when you gathered your logs. This leads me to the next thing. You have the default setting in Windows  enabled called Fast Start. With this feature enabled the act of shutting down the computer does not actually shut down the system. It goes into a hybrid sleep mode.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

 

Edited by Porthos
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When did "Fast Startup" become a thing? I don't remember seeing that after the initial update to Windows 10. Either way, I have access to the Settings menu in Malwarebytes now; so once I've gone and purged some data (read: Steam games I haven't touched in years) I'll run another threat scan. Oh, I also disabled the rootkit scanning feature for the daily Threat Scan and made a Weekly Threat Scan that searches for rootkits so it shouldn't take so long on my daily scans. Also set them to run while I'm at work, so hopefully I'll remember to check in the future to see if things are still working properly. (Hopefully this post doesn't vanish as I lose internet again)

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28 minutes ago, Chaostraveler said:

When did "Fast Startup" become a thing? I don't remember seeing that after the initial update to Windows 10.

Has been a part of Windows since Windows 8.

 

29 minutes ago, Chaostraveler said:

Oh, I also disabled the rootkit scanning feature for the daily Threat Scan and made a Weekly Threat Scan that searches for rootkits so it shouldn't take so long on my daily scans. Also set them to run while I'm at work,

Sounds like a plan.

 

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