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belocrno

Computer Freezes but mouse still moves

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Hi guys,

FIRST ISSUE

I am having freezing problems with my PC for about a year and a half now. I have bought my current PC in June, 2017. So, two and a half years passed since I bought it, and I have been using it for playing the top AAA games. I am attaching this link below to some similar thread because I have exactly the same issues, but since I read the answers from user "gringo", I didn't want to run those softwares by myself, but instead start a different topic here on this site. I would appreciate any input from you guys since I it is really becoming unbearable for me.

SECOND ISSUE

One more problem that happens recently is that, during the bootup, I get the message "Disk Read Error, Press CTRL ALT DELETE To Restart", where I restart multiple times and go to BIOS everytime and put some random boot order until it boots properly (it is NEVER the same boot order which triggers the normal bootup, which is why I am going random everytime, including going to "Restore Defaults").

When it first happened around the New Year (3 months ago), I couldn't boot up properly in any way so I had to reinstall the whole Windows. I made a bootable USB and obtained Windows by using Media Creation Tool from Microsoft website. Since I initially thought there is some problem with my HDD, I detached it from my setup, so, for these 3 months I am only running my PC on SSD. Later it proved that both of the issues (freezing and booting) persist even though I had HDD detached, so I tried booting up with HDD attached (because I really needed additional memory space for Steam and Ubisoft games), and it couldn't boot up even after a dozen of tries, so I returned to using only SSD to this moment now. 

My PC Specs are:

  • Motherboard: Intel® B250 Express (MSI B250M PRO-VD)
  • Processor: Intel® Core™ i5-7500, Quad Core, 3.4GHz - 3.8GHz, Box
  • Graphics Card: NVIDIA® GeForce® GTX 1060 6GB (GTX 1060 GAMING X 6G)
  • RAM Memory: 16GB DDR4 2400MHz Kingston HyperX Fury Black HX424C15FB/16
  • HDD: 1TB SATA 6Gbps 64MB 7.200 rpm Western Digital Blue WD10EZEX
  • SDD: 250GB 2.5" SATA III SAMSUNG 850 EVO MZ-75E250B
  • Power Supply: CHIEFTEC GPS-650A8 650W Full Smart series
  • Computer Case: Cooler Master K350 (RC-K350-KWN2-EN)
  • irrelevant, but why not Monitor: BenQ RL2455
  • some LG Super Multi, SecurDisc CD-DVD ROM. 

These are all the components I have in my PC, there is absolutely nothing else in the setup (additional coolers or some other things).

One more thing that can probably be relevant to the topic, is the games that I play, because they have high PC requirements, therefore are using my PC more. I am playing games like Tom Clancy's Rainbow Six: Siege, Tom Clancy's Ghost Recon Wildlands, Tom Clancy's The Division 1, Tom Clancy's The Division 2 (the game with which I had this freezing issue the MOST), Hunt: Showdown, GTA V, Prey,  Counter Strike: Global Offensive, PUBG...some of those games I had played constantly since I bought the PC (Siege, Division 1, GTA V, CSGO, Hunt) but some of the games were played less.

Thank you!

 

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Hello @belocrno and :welcome:

It is very unlikely that malware alone is the cause. Having a disk read error on boot is different than disk not found. If the hard drive is having issues reading or writing that could be a hardware failure in progress. We'll go ahead and scan for malware and get some logs to see what's going on though.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Hi @AdvancedSetup

First of all, thank you so much for taking the time to help me out, I really appreciate it. I have run the Malwarebytes software and it showed me no detections. I have attached the report.

After that, I have run the AdwCleaner software by running it as an administrator, but Terms of use or database updating didn't show. I clicked on Scan now right away, and, after it finished scanning, it only gave me an option to "Quarantine". I didn't find "Clean & Repair" option. I have attached a photo of how the program looks like after I finished scanning. I have clicked on "Quarantine", 3 items were found, and i then restarted the computer. On the startup, the log file was ready and I have attached it under names "AdwCleaner[C00].txt" and "AdwCleaner[S00].txt".

Regarding the Farbar Recovery Scan Tool, my PC recognized it as a file that may harm my computer, but I went ahead and installed it, after dozens of reassurances from my PC lol. This is the first time I am running this tool, so I will attach both of the files (FRST.txt and Addition.txt).

Thank you.

AdwCleaner1.png

MalwareBytes Report.txt AdwCleaner[C00].txt AdwCleaner[S00].txt Addition.txt FRST.txt

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Overall the logs look pretty good. Nothing obvious to account for this slow down, freeze, or disk read error.

Let me have you run the following fix. It will remove a couple of entries and check all your operating system files to ensure they're legit. Then reboot and clean temp and run a disk check.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

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Hey yes, sorry, I went to sleep after my last post and then had to run some errands during the day today. I am looking now at your post.

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Hi, I ran the FRST tool but it didn't recognize the fixlist since it was on the desktop, along with FRST.txt and Addition.txt files like you told me to put them there. Should I instead put fixlist.txt to C:\FRST\Logs folder, where original FRST and Addition files are located, and then press "fix" on FRST tool?

Thanks

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Please try again. FRST64.EXE and FIXLIST.TXT both need to be in the same directory and it should work just fine. If it can't find the file it will say so.

 

 

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Hi,

I had to move all files to download folder since the software was located there. I ran the fix after it said "Fix completed etc." and it prompted me to restart. I have restarted the PC (not sure about the first part about your message regarding rebooting and clean temp and running a disk check?) and I am attaching the Fixlog.txt file now.

 

Thanks

Fixlog.txt

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From the logs

Windows Resource Protection found corrupt files and successfully repaired them.


The log look good overall.

How is the computer running now?

 

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I will let you know about my experience with the computer in the following days. I am very happy for you helping me, and now I at least know it is definitely not anything malware-related. It helps to know where to focus on the problem. If the issue persists, it is definitely hardware-related and I will try to repair it somewhere after this virus thing ends. Thank you so, so much for helping me this walkthrough, I wish you to stay safe during this outbreak and all the best.

Thanks

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It depends on what is going on. We have had some users experience slow downs due to some DNS resolving issues. Most users don't appear to have that issue but for those that do it can slow down operations on the computer.

Keep me posted. I'll close the topic in a couple of days if I don't hear back. I'll also leave you with some information in general to help better protect your privacy and data..

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

PrivacyTools - Encryption, and tools to protect against global mass surveillance - https://www.privacytools.io

Help Secure your browsers
 
You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Make sure you use a strong master password
Then set the key transformation settings (the link below helps provide information on how to choose good settings)
https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing
KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation)

Encrypted Instant Messenger and Voice Calls

Please review the following site for a breakdown of features of different Messenger applications.

SafeSwiss
Riot
Signal
Wire     
NOTE: Recent news of Wire having new investors and moving to the United States.
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help.


 

 

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Hi,

Both of the issues still persist unfortunately...so I will have to take a look at hardware after this virus.

Thank you for all your help and time.

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So if  you right click on the Malwarebytes tray icon and disable the Ransomware Protection and use the computer for a while does that make any difference?

Please give that a try. If it makes no difference then try disabling the Web Protection for a while and let me know if that makes any difference

 

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Sadly, nothing happened after I turned Ransomware Protection OFF, and then nothing happened after I turned Web Protection OFF too. Actually, PC became more unstable after I did those steps. I really think the real problem lies in not having a proper cooler for my Processor, or my Power Supply isn't enough for my PC setup. I will definitely consider selling my current PC parts and buying a new PC soon.

 

Thank you again for all your help. Please stay safe.

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Okay then, Best of luck and you and yours stay safe as well. I'll go ahead then and close you topic.

Cheers

 

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