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Don't know how it happened, but I'm going from normal to getting this popping up every time I visit a new website or page.  I'm glad it's working, but the constant pop-ups are kinda annoying.

Any advice on what to do is appreciated!

trojan.png

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Hi,    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.  

 

Please only just attach   all report files, etc  that I ask for as we go along.

The goal of this sub-forum is to help you to check about whether or not there is a malware infection.  The block notice message is how the program lets you know in real time that it is protecting your system.  That is the real time web protection.

Do you recall what Firefox was used for or what website it was on at that "block" moment ?   Were you reading Emails online ?   If the latter, it could be advertising embedded in email that is trying to go to a link that is identified as a threat.

The block event should not be considered as a finder of a infection.    We will do several scans to check for any malware presence.

Tell me, Have you done a scan with Malwarebytes for Windows ?

.

These here are only just the starter steps, for now focused on the Chrome browser.

[   1  ]

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

 

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

 

[   2   ]

I suggest you install the Malwarebytes Browser Guard for Firefox.

to get & install the Malwarebytes Browser Guard  Firefox extension.

Open this link in your Firefox browser:   

https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Then proceed with the setup.

That link is for English US.   There are other language version.  Just go to the very bottom right of the page and look at “Change language” list drop down.

[   3   ]

Delete the Firefox browser cache & history

See the guide   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

 

[    4     ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Firefox and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

[     5      ]

Please do the steps outlined on this pinned topic    https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

 

Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Sincerely.

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Hi Chris.

Yes, you may use Firefox.  I would just caution that you just only use it for what is actually necessary.   And not for stuff like online games, nor to download new "stuff".

I will make another reply  ( after this ) soon.

 

For Your Information:

 

The Block notices from Malwarebytes web protection do mean that Malwarebytes Premium is keeping your pc safe from potential harm.

A block notice is an advisory of the "block".

 

It  indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each  block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

 

No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).

 A browser is not required to be running, just an active Internet connection with processes running,

such as Instant messenger clients, SKYPE or Peer-to-peer software, to trigger these alerts.

 

These may  also be triggered by banner ads running on websites which is the most common form of alert.  These may perhaps happen when reading emails that happen to have embedded links to ads, or malvertising.

.

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Chris,   Thank you for the reports.

Please do a  Scan on this machine, using Malwarebytes for Windows.

To run a Threat Scan, open Malwarebytes for Windows and click the blue Scan button.

Have patience during the run.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

[   2    ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your reply.

 

 

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Hi Chris.   Thanks for the reports.

The scan by Malwarebytes for Windows is perfect.

Let's do a different scan with a different tool.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & un-tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

.

BY the Way:  I would like to know if any new block notices on jackyhillty.net  have happened any more.

Sincerely.

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OK.   The ESET online scan tool found and removed several P U P.

I believe you use the Firefox browser.  Please dig thru the Firefox Settings  ( preferences) for Home page / Start page.

Be sure to see what those settings are set to.

Tap the menu button (either below the screen on some devices or at the top-right corner of the browser), then click Options.

Then click on General on the left.

Then look at General  / Startup on the right-side pane.   Be sure that the line "Restore previous session"  is blank    ( un-ticked).

Now click on the Home  icon on the left side.   Review closely the address for homepage.

Then click on Privacy & Security on the left.

Scroll down to History.   and look for & click on the "Clear history" button.

On that next mini-window,   be sure that the line "Time range" is selected to Everything

 

 there are several check-boxes.

Select these   ( click on each if it is blank)

Browsing & download history

Cache

Offline Website data.

Then click "Clear now" button.

 

Let me know if this clears the current issue-at-hand  on Firefox.

 

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Maurice,

Thanks.  It looks like it worked!

I put up a blank page as my starting homepage, went to my normal homepage and no pop-up!

Thanks so much for your help.  Stay safe, both online and in the real world!

-Chris

 

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Chris,

You are very welcome.  This is great news.

You may delete the file I had you download   esetonlinescanner_enu.exe

To remove the FRST64 tool & its work files, do this.  Go to your DESKTOP.  Do a RIGHT-click on FRST64.exe & select RENAME & then change it to UNINSTALL.

Then run that ( double click on it)  to begin the cleanup process.

Any other file I had you download, you may delete.

All my best to you.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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