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I am having difficulty getting the Windows 10 update below to download and install on my laptop.

2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4551762)

I have tried running “Troubleshooter” to no avail.

I am using a DELL Inspiron 5579 x64 based Windows 10 Home

I am wondering if my laptop might have a virus causing this difficulty.

Could someone kindly advise me as to what a cure to this pesky issue might be?

Thank you

 

 

Thank you

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I have not tried to manually upload the update.

I did not know that was possible.

On the link you have provided there are numerous download options.

Which of them should I use?

Thank you

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Click on Start and type in WINVER and hit the Enter key.

Then tell us what the exact full version you have listed is or show a screen shot

 

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I followed your instructions and the Windows 10 Version that I have is:

Version 1909 (OS Build 18363.6570 [See Image Attached]

The closest download I could find is the second one from the top of the download list:

2020-03 Cumulative Update for Windows 10 Version for x64 based Systems (KB4551762)   [See Image Attached]

I hope this is the correct download.

The Installation began quite well. [See Image Attached]

But sadly the Installation Failed. [See Image Attached]

What now?

Thank you

002 UPDATE.jpg

003 Installing.jpg

004 NOT INSTALLED.jpg

1909 or later.jpg

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Oh, sorry. I see it said it was not installed. But, that didn't show any error. It may just be that the update isn't needed on your system for some reason, though I'd expect to see a different message.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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This appears to be a known issue. It might be better off to just wait for Microsoft to fix it and leave it alone for now.

I'm going to move your topic to the General PC Help forum as this is not due to malware

 

KB4551762

https://borncity.com/win/2020/03/13/windows-10-kb4551762-causes-error-0x800f0988-0x800f0900/

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4551762-security-update-fails-to-install-causes-issues/

https://www.askwoody.com/forums/topic/win10-1909-kb4551762/

 

 

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Attached find the FRST and Addition Reports you requested.

When I go to "Check Updates" on my Laptop it shows the update in questions needs downloading [Image Attached]

000 windows update.jpg

Addition.txt FRST.txt

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Posted (edited)

I looked at the three links above.

I am sorry but I do not possess the computer literacy to comprehend what they are saying sufficient a repair on my own without the guidance of a Computer Guru more knowledgeable than my humble self.

Am I safe to assume that the FRST logs I sent you previously do not show any outstanding issues in need of repair?

Thank you

 

Edited by AdvancedSetup
removed unneeded quote

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The logs do not show any type of real infection

 

Windows Defender has some errors but since you're using Avast and Malwarebytes not that big of an issue. You might try to manually update the definitions and then temporarily disable Avast and run a scan with Windows Defender to quell anymore errors for it.

 

 

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