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Unable to complete renewal purchase using PayPal

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OK, all done. Took about 5 minutes and 2 restarts.

Before I got started I had a look at the existing hosts file. And then I remembered how it got there; because it was put there 2 years ago by Spybot S&D (clearly noted on one of the comment lines). I haven't used that in ages; but obviously it left plenty behind when I uninstalled it.

The fixlog file is attached. Can't wait to see what you find!


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I also heard from Breaux at support again today. While they are still investigating he extended my subscription by 3 months. An update and restart of the program took care of that. Thanks!

Regardless, I'd still like to find out what causes this, so I don't run into it again 3 months from now.

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Windows Resource Protection found corrupt files and successfully repaired them.


Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.




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I did. No joy. I still get the "fields in red must be filled out" popup message in both Firefox and MS Edge. Didn't try Chrome; but I'm not expecting that to be any different...

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No joy. I could not get that page to load properly on my dumbphone; so I tried an Incognito window in Chrome:


So that's the message I got after logging into PayPal, then being redirected to the estore again.

I may have lost track by now; but what I didn't see this time - after clicking OK - was red fields. At all. So that may be some kind of improvement.

Unfortunately, after clicking Next on the following screen, I got to see "Order Processing" for a while, then back to the same popup. Ad infinitum.



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