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An error has occurred and Malwarebytes will not install on your computer


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I have been running MalwareBytes Free for almost 2 months.  Today, I tried to update the virus definitions, and was told that MalwareBytes needed to restart.  In the process, I got an installation window, so I assumed that it was talking about new definitions.  I think now, however, that it was reinstalling MalwareBytes, for some reason.  I let it do its thing, and I can't recall whether it was at that stage where I had to restart the computer as well.  I eventually was given the message in the subject line.

Obviously something went wrong, so I uninstalled MalwareBytes, downloaded the most recent installer, and attempted a clean install.  I got the same message, and the this time, MalwareBytes was not in the Add/Remove list of applications.

The following page talks about this error message, but the solution is to use a repair tool.  As I don't have MalwareBytes installed, there is nothing to repair.

https://forums.malwarebytes.com/topic/254260-an-error-has-occurred-and-malwarebytes-will-not-install-on-your-computer/?tab=comments

What should I try next?  I am on Windows 10.

Thanks.

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Greetings,

It sounds like a new version of Malwarebytes tried to install and failed.  We should be able to get the latest version installed for you without any trouble.  To start, please download the offline installer found here.

Once that is done, install it and restart if prompted to do so and you should be back up and running with the latest version of Malwarebytes installed.

Please let us know how it goes and if you have any trouble.

Thanks

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1 minute ago, FrackyMacky said:

Thanks.  As I mentioned, I don't have MalwareBytes installed (which is the problem), so there is nothing to repair.

please download the offline installer found here.

Once that is done, install it and restart if prompted to do so and you should be back up and running with the latest version of Malwarebytes installed.

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