Paisley Posted March 11, 2020 ID:1366688 Share Posted March 11, 2020 Hi - hopefully I have the right place. I cannot open my Malwarebytes program. I tried several different ways but it won't do anything. What should I do? Thank you! Link to post Share on other sites More sharing options...
Porthos Posted March 11, 2020 ID:1366694 Share Posted March 11, 2020 5 minutes ago, Paisley said: What should I do? Thank you! We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster. Can you please follow the directions from the following KB article and post back your logs so that we can review Upload Malwarebytes Support Tool logs manually Thank you Link to post Share on other sites More sharing options...
Paisley Posted March 11, 2020 Author ID:1366695 Share Posted March 11, 2020 mbst-grab-results.zipIs this all you need for now? Link to post Share on other sites More sharing options...
Solution Porthos Posted March 11, 2020 Solution ID:1366696 Share Posted March 11, 2020 2 minutes ago, Paisley said: Is this all you need for now? Please restart your computer. There are pending operations needing a restart. Then try to open MB. Link to post Share on other sites More sharing options...
Paisley Posted March 11, 2020 Author ID:1366698 Share Posted March 11, 2020 Sweet! Easy peasy fix! I've downloaded the latest update and it's running and scanning. Thank you! Link to post Share on other sites More sharing options...
Porthos Posted March 11, 2020 ID:1366700 Share Posted March 11, 2020 Just now, Paisley said: Sweet! Easy peasy fix! I've downloaded the latest update and it's running and scanning. Thank you! You are welcome. I don't know how often you shut down the computer but but because of the default feature fast start, your computer does not fully shut down and things like this can happen often. I always disable that feature to prevent issues like this. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Link to post Share on other sites More sharing options...
Paisley Posted March 11, 2020 Author ID:1366701 Share Posted March 11, 2020 Awesome, had no idea. I turned it off. Thank you for this helpful info. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now