bashbish Posted March 10, 2020 ID:1366550 Share Posted March 10, 2020 Received an Upgrade New MWB Premium notification. Clicked and installed. PC restarted 3 times and finally got a failure to install notification . Messed up my system . Had to do a system restore. I pay for and have Premium (4.0.4) already but I thought this was more like an Update of the program.. MWB did not leave a restore point so I had to go back to last one, which fortunately was yesterday. If I get this Notification again what should I do ? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 10, 2020 Staff ID:1366551 Share Posted March 10, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Porthos Posted March 10, 2020 Solution ID:1366554 Share Posted March 10, 2020 29 minutes ago, bashbish said: I pay for and have Premium (4.0.4) already If you still have 4.0.4 I suggest the following. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked ? Thank you. Link to post Share on other sites More sharing options...
bashbish Posted March 10, 2020 Author ID:1366556 Share Posted March 10, 2020 Yes that worked. Thank you. Link to post Share on other sites More sharing options...
Porthos Posted March 10, 2020 ID:1366557 Share Posted March 10, 2020 10 minutes ago, bashbish said: Yes that worked. Thank you. Good job. Your most welcome. Link to post Share on other sites More sharing options...
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