Jump to content

Suddenly Malwarebytes interface does not show up


Recommended Posts

Malwarebytes interface does suddenly not show up when I try to open the program. I cannot scan items with Malwarebytes any longer and it does not show the usual operational messages below in the right corner.
It "seems" to be operational in some way because it shows up in the joblist, as you can see in the attached jpg.

Has any of you encountered this issue and do you know a sollution?

Malwarebytes.jpg

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Link to post
Share on other sites

3 minutes ago, Gustafson said:

and do you know a sollution?

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster. 

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

Thank you

Link to post
Share on other sites

Greetings,

This is a known issue that happens under certain conditions.  Generally reinstalling the product over itself should resolve the issue.  You may do so by downloading and installing the latest version of Malwarebytes from here over the top of your existing Malwarebytes installation, then restart your system and everything should be working normally again and hopefully the issue will not return, but please let us know if it does.

Please let us know how it goes.

Thanks

Link to post
Share on other sites

Greetings and thanks for your replies. It's really good to know that help is at hand in here.

For some crazy reason I cannot fully understand Malwarebytes opened to day when I turned on my pc... It seems to be fully functional now.

I am sure that it has been down for many days perhaps weeks because I tried to scan an item without luck some weeks ago, but had no time to look into it.  

Perhaps interesting for you guys to know: Yesterday I did try to reinstall Malwarebytes by downloading the latest version, but the installation was stuck halfways for about 15 min. and I had to turn of the pc to kill the installer.

Also - if you still want to hear more of this story - Windows 10 started to install a major update on a restart I did, also yesterday, and that update was soo slow - after more than half an hour we had reached 27% - I also killed that update, by turning of the power of the PC. I don't know if those two things had anything to do with each other.  I know that Windows 10 wants to install a major update, but I have never experience an update with a tempo of 25% per half hour.

Thanks again for your help. I would be happy to hea,r if you have any thoughts on what I just described.

Link to post
Share on other sites

1 minute ago, Gustafson said:

Windows 10 started to install a major update on a restart I did, also yesterday, and that update was soo slow - after more than half an hour we had reached 27% - I also killed that update, by turning of the power of the PC.

That can have bad results. Never kill a Windows update. some can TAKE 3-5 HOURS ON SOME MACHINES.

Link to post
Share on other sites

To Porthos: You're absolutely right. I know you should never kill an update. But my maschine has Intel7 9th gen processor 32 GB ram and an .M2 systemdisk. I could not imagine that it would take so much time.

My maschine "regretted" the changes on the start up so I think it's good.

It will repeat the update  tonight.

Do you still think it can have bad results when it opened fine and so on?

 

Link to post
Share on other sites

16 minutes ago, Porthos said:

That can have bad results. Never kill a Windows update. some can TAKE 3-5 HOURS ON SOME MACHINES.

When my maschine has Intel7 9th gen processor, 32 GB high end RAM and a .M2 SSD system disk, do you seriously think, that a Windows 10 update can last lets say two hours!?

Link to post
Share on other sites

Just now, Gustafson said:

Perhaps we will buy I bigger house soon, to get out of that situation.

No need, Windows "monthly" updates are released on the second Tuesday of each month. Full Version upgrades are usually April/May and Oct/Nov.

Plan accordingly.

Link to post
Share on other sites

1 minute ago, Gustafson said:

When my maschine has Intel7 9th gen processor, 32 GB high end RAM and a .M2 SSD system disk, do you seriously think, that a Windows 10 update can last lets say two hours!?

Depending on whether it is a regular monthly update or a twice a year feature update. A feature update can take that long on even a fast computer.

Internet speed is also a factor.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.