Jump to content

Recommended Posts

Hi; we just installed the latest MBAM 4.1.0. We recently made the move to windows 10 ver. 1903. We are using the windows defender. With you newest version, can we now turn on your realtime protection and run defender at the same time? Thanks!

Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Link to post
Share on other sites

Greetings,

Yes, you can.  To do so, simply activate Malwarebytes with your license key, then open Malwarebytes to the Security tab under settings which you can access by clicking the small gear icon in the upper right, then toggle the option for Malwarebytes to register in the Windows Security Center to off, then restart your computer and both Malwarebytes and Defender should be active with all of their protection enabled.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

Link to post
Share on other sites

Thanks. We already have an activated license and the 'register in windows' setting is already off.

Now we will turn all the MBAM realtime, web, malware, ransom and exploit protection switches back on, correct? Now there will be no conflict with defender, correct? 
 

In the recent past, isn't it true that we could not run two different 'malware' scanners at the same time? Are we to assume that you guys have addressed this in your most recent version? We need to be sure that MBAM will not disable any Defender functions, yeah? Thanks again

Link to post
Share on other sites
7 minutes ago, wanderinpilgrim said:

Now we will turn all the MBAM realtime, web, malware, ransom and exploit protection switches back on, correct? Now there will be no conflict with defender, correct? 

That is correct, with the settings you were instructed to make by @exile360 above you should be good to enable all functions with MB4.  Both will run side by side without any issues.

You are also correct, its is not wise to run 2 Antivirus programs at the same time, in this case, your Windows Defender is your Antivirus and Malwarebytes is your anti-malware.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.