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MBAM license issue


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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

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  • Staff

Greetings,

I have reported your request to the forum moderators and administrators and you should receive a response soon.

In the meantime, if you haven't done so already it may help to sign up for an account at My.Malwarebytes.com to manage your licenses/subscriptions by following the instructions found in this support article.  Please use, if possible, the same email address you used for your original purchase.  If you are unable to do so or you license doesn't show up then please refer to the information in this support article.  If you are having trouble activating your product due to an error about the number of devices being exceeded then please refer to the information in this support article, including deactivating a device (or all devices) via the My.Malwarebytes.com site/account.

If there is anything else we might assist you with please let us know.

Thanks

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  • Root Admin

Hello @CraigN

Sorry for the delay. I have reviewed your ticket and one of our Support Analysts has corrected your license issue. Please reopen Malwarebytes and if needed activate again now.

Please set up your My Account profile and add your license

Create your My Account profile

Activate license key in My Account and home products

If there are any issues adding your license to My Account please reply again to your ticket and let the Support Agent know.

Thank you

 

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