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Real-Time Protection Turned Off


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I have Malwarebytes V4.1 Premium.The above error message comes up frequently as I work. Each time I click on the "Turn On" button, but a little later it reappears. I've tried clicking on "Manage Protection Settings" button, in the hope of directing it to always  being on, but the button does nothing.

Is this a known problem? What can I do about it?

Thanks, bilnrobn

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Hi,

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Greetings,

It sounds like there is an issue with your Malwarebytes protection.  Please do the following so that we may try to determine the cause of the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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47 minutes ago, Skier said:

I'm seeing the same issue on my laptop.  When I look at the settings, all protection layers are shown as active.  Logs attached.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

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2 hours ago, Porthos said:

Fast Startup has been turned off for years and there are exclusions in each of ESET Smart Security and Malwarebytes for the other.  

 

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

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Unfortunately it appears that the registry settings which dictate those options are not causing the control panel to show the status of the options accurately as these two options are enabled according to the logs you posted above:

Hibernation :                    On
Fast Startup:                    On

With that said, I suspect that fast startup is not the issue causing the problems you are experiencing as I just noticed in your logs that it shows you are running ESET and I do seem to recall some recent issues with Malwarebytes and ESET being reported, though I don't know specifically if there are any known workarounds though I would recommend creating exclusions between the two programs and making sure that Malwarebytes' processes and services are allowed through ESET's firewall component.

I hope this helps, please let us know how it goes.

Thanks

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