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Outlook sends emails automatically


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Hi,  @Pyrol      :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 

Please understand, I can help you here if there is a confirmed malware infection.  If none is found here, I will have to refer you elsewhere.

 

This Windows 10 has ESET Security.   Did you do a scan today with ESET ?   What does it report ?

The FRST reports do not have blatant obvious signs of infection.   FRST is not geared to make a determination like that.

 

Question for you:  Have you checked all of the Settings and preferences on Outlook ?

Question for you:   Where and how do you see that Outlook is sending emails that were not done by you ?   Can you provide some pictures perhaps ?  or perhaps better yet, Export out a couple of emails like those, and then attach them in a reply here.

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How to export emails from Outlook

https://www.lifewire.com/export-emails-from-outlook-4165371

 

  • To upload attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button.

_mb_attach.jpg

 

You can attach multiple files   by just doing one at a time & repeating the steps for the rest.

 

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Thanks for respond,

You can call me Bartek ;)

Result of eset scan shows nothing.

Outlook config is correct.
It's like there appear automatic messages/emails which automaticly are copied to junk folder.

In attachment is how it looks in outlook - password I'll send in PM

 

backup.7z

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I am glad to read that the ESET scan found noting.   We can do a few other scans to check for malware.  Beyond that, I will likely point you elsewhere,

I was hoping you would send just e few .EML  files 

not a .pst

By the way, you want to recheck all settings in Outlook to be real sure there is no auto-reply option is set.

 

Next scans.

[    1     ]

You can check this system using another free tool at Microsoft.  For another opinion.

The Microsoft Safety Scanner is a free stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

take a minute to locate & then send the log that it made, named msert.log

It should be at C:\Windows\debug\msert.log

 

[     2    ]

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed. Then too, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.

 

Let it remove what it has detected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

 

.

 

 

 

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It is very good to see that the result from scan by Malwarebytes for Windows has found no malware.

You can do a different scan, with a different tool from ESET Security.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

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Allright.  Since this pc runs Windows 10, one option to consider is a RESET operation for Windows. 

https://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

That is in a nutshell, picking Reset  & then picking "remove everything".

As a safety measure, you should consider to first before you do anything,  to do a full backup of the machine to offline media  & keep as a safety backup.

.

Please relay these best practices to the owners of the machine:

The first best practice of computer safety is to have backups of the system.  Make regular periodic backups to offline removable media.

Backup is your best friend.

 

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.

 

Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).


Free games & free programs are like "candy". We do not accept them from "strangers".


Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.
 

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

 
Do a Windows Update.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq




Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

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I wish you well.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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