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It's been a week or so since I've had this issue. Tried tons of methods with 0 success. I use this for work as well as gaming and streaming and this unfortunately prevents me from that since the freeze is essentially random. At the same time my antivirus programs stopped starting up. Message says "The application was unable to start correctly (0x0150002)."

 

Just for information I've tried some malware scans, disk scans (also some other stuff since it said the problem could be traced to my SSD) and I don't know if I could've missed something while testing the Visual C ++. Help is greatly appreciated. Please let me know if I have to post any specs since I'm not sure what is required. Thanks you!

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

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2 hours ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt 1.27 kB · 2 downloads

Hello, and thank you very much for your assistance. Here's the fixlog you asked for. My laptop just restarted and as usual the antivirus error showed upon log in. The freeze happens randomly so I'll let you know as soon as it happens. Thanks again! Fixlog.txt

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May be all is need if a few restarts of the computer.

Let me know.

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2 hours ago, nasdaq said:

May be all is need if a few restarts of the computer.

Let me know.

Do you mean restarts from a software? If not so my computer has restarted plenty of times during the week due to this issue. I really don't think restarts are the answer :/

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Hi,

Update the  Microsoft Visual C++ Redistributable for Visual Studio.

https://support.microsoft.com/en-ca/help/2977003/the-latest-supported-visual-c-downloads

===

If the problem persists check the integrity of the operating system files.
Follow all the instructions on this page.
http://support.microsoft.com/kb/929833

Run:
DISM.exe /Online /Cleanup-image /Restorehealth

and

Run sfc /Scannow


When completed refer to the Microsoft article again and follow the instructions to view details of the System File Checker process

Post the contents of the sfcdetails.txt file for my review.

Let me know if the problem persists.
<<<>>>

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sfcdetails.txt

Here it is. It said no problems were found. I did all the steps here and I still get the error at startup (that doesn't allow antivirus to open) computer still froze once.

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Hi,

From your Additnltxt lgs. Security Center


AV: Avast Antivirus (Enabled - Up to date) {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} <- Disable this AV whiel Avast is enabled.
AV: AVG Antivirus (Disabled - Up to date) {4FC75CA5-1654-5411-7CFB-1893D506BCF4}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Enabled - Up to date) {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}
===

Add Avast to Malwarebytes for Windows antivirus exclusions list
Follow the instructions on this page.
https://support.malwarebytes.com/hc/en-us/articles/360038522974

How is it now.
 

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So I added it to Allow List, the instructions you sent tell me to add Malwarebytes to each antivirus' list, but I still have no access to any of both antivirus software.

I also realized some info that might be useful. I realized that (sometimes) if I have a video or a game it keeps on playing while the rest of the computer is frozen. It also seems like Wifi functions disable when this happens (since I stream, it usually ends the stream automatically). Also, last time I was playing with a timer, everything froze except for the game on Emulator and the timer (they were both responding to their hotkeys). I don't know if this is helpful, but I thought it was worth a shot.

imagen.thumb.png.ce9ce7334d62901413089132778f52a0.png

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Hi,

If you do not run the Game/Stream do you still have issues with this computer?

If not then there man be a need to get the latest Drivers available to run the games.

Update drivers in Windows 10
https://support.microsoft.com/en-ca/help/4028443/windows-10-update-drivers

Restart the computer when done.

===

If this -kb4535996 is installed and the problem began after the installation, it some thing to look at.

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4535996-update-issues-crashes-slowdowns-audio-more/

If installed decide if you wish to remove it or not.

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It doesn't happen only when I play/stream. It happens randomly at any time. Checked Windows updates and I'm not sure if this means I have it or that it's available.

imagen.png

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Hi,

It doesn't happen only when I play/stream
Can you find any help in the Game's Forum?
===

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

[*]Flush DNS
[*]Report IE Proxy Settings
[*]Reset IE Proxy Settings
[*]Report FF Proxy Settings
[*]Reset FF Proxy Settings
[*]List content of Hosts
[*]List IP configuration
[*]List Winsock Entries
[*]List last 10 Event Viewer log
[*]List Installed Programs
[*]List Devices
[*]List Users, Partitions and Memory size.
[*]List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
<<<>>>

KB Articles,

How to Check Installed Updates in Windows 10
https://www.isunshare.com/windows-10/check-installed-updates-in-windows-10.html

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Sorry for the late reply. I see no "Result.txt", but I did get "MTB.txt" so I'll post that instead (if I find "Result.txt" I'll post it too).  About installed updates I can't locate specifically KB4535996. The only time I've seen it is in the screenshot I sent earlier.

MTB.txt

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Hi,,

There are many errors from running Avast.

Let's repair Avast.

Repairing Avast Antivirus
https://support.avast.com/en-eu/article/Repair-Antivirus

Restart the computer normally after the fix.

 

If the problem persists please run the Farbar program one more time and post fresh FRST.TXT and Addition.txt logs for my review.

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Starting to believe I found my problem. While running Avast's repair, computer froze twice specifically here (picture below). Imma gonna run it once more and try uninstalling if it fails. I'll post back again when I'm finished with it.

IMG_20200311_095527192.jpg

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Reporting back during testing. Avast got stuck at the 3rd try so I decided to uninstall it after the PC had rebooted. It prompted to restart which I did after it had successfully been uninstalled and as soon as it turned the error shows up again, but AVG was never correctly uninstalled because this problem prevented it. I repair it and after another restart I can now run it normally. I'm currently testing if the computer is going to freeze again or not. I will definitely let you know and I decided to run Farbar program again anyways so it should be available below.
 

 

FRST.txt

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It's almost two hours of the computer being turned on without any errors showing up and no freezes whatsoever. Looks like we finally got it! I thank you very, very much for your patience and support. I really appreciate it and I can finally get to work properly. I will keep testing for the rest of the day and let you know if I encounter any problems. Thank you for helping us who don't know where do look when this sort of things happen, it definitely must take a lot of work to know all you do and I'm more than grateful for people like you. Have a great day/night!

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