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MBAM 4.0.4.49 disabling/interfering with Windows Services on Win7


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I'm running MBAM Premium v.4.04.49, update package v.1.0.20164, component package v.1.0.823 on Windows 7 Professional 64-bit.

Every since I upgraded MBAM in January from v.3.8.3 to v.4.0, my system has been having issues with certain Windows Services continually being disabled, as well as with my wireless connection intermittently crashing with the error "doesn't have a valid IP configuration." I never had any of these issues prior to upgrading to MBAM 4.0, and the issues with Windows Services began the day after I upgraded. The crashing of the wireless connection started up in the past 2 weeks or so and has become increasingly frequent.

Boot-up time has also become incredibly long.

These are the specific issues I'm encountering:

  • Some Windows Services disabled on startup: The first night after I upgraded to MBAM 4.0 (back in January), when the nightly scan started running, my audio service crashed. I shut down my computer that night and when I booted up the next morning, the Windows Aero theme and the audio service had both been disabled. I had to restart the Themes services, the Desktop Window Manager service, and the audio service. I didn't think too much about it at the time, but then the next time I booted up my computer and each time after that, all those services had again been disabled and needed to be restarted. After I restart the services, everything works fine, and I don't have any issues until the next time I boot up.
  • "Windows could not connect to the System Event Notification Service": A few weeks ago, I started encountering a new service error on startup. In addition to the Themes, DWM, and audio services needing to be restarted, I started getting the error, "Failed to connect to a windows service. Windows could not connect to the System Event Notification Service service. This problem prevents limited users from logging on to the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond."
  • "Windows could not start the Malwarebytes Service": When I booted up my computer two days ago, I encountered yet another new service error, this one regarding MBAM specifically. I got the message, ""Windows could not start the Malwarebytes Service." However, it doesn't appear that MBAM was disabled, as the nightly scan ran as scheduled that day and the next (with no reboot in between).
  • Wireless connection randomly crashes due to no "valid IP configuration": While I've run into this issue occasionally before (when, for instance, my internet connection gets reset), I've always been able to fix it by simply resetting the Wireless Network Adapter and/or rebooting the modem and router. Now, however, as of about 2 weeks ago, my wireless connection is crashing about every 2 days or so and neither resetting the adapter nor the modem/router fixes the issue. Additionally, sometimes I'm unable to disable the wireless network adapter from the Control Panel; it simply doesn't respond to my clicks. The only way I'm able to get the wireless connection working again is by rebooting.
  • Long boot-up times: Ever since upgrading to MBAM 4.0, my computer's startup time has been extremely slow. I do have self-protection module early start enabled, and I understand that that setting can delay startup times to an extent. However, I've always had that option enabled in all my previous versions of MBAM, and I've never noticed startup times as long as they are now. Since the self-protection early start changes the order of services and drivers at startup, I don't know if the new version of MBAM is somehow interfering with/causing all the service issues I've been experiencing since upgrading?

 

Are any of these problems I'm having known issues between MBAM 4.0 and Windows 7? If so, are there any known fixes? Otherwise, could downgrading back to v.3.8.3 be an option? I never had any of these issues with the older version of MBAM, and I haven't installed any other software or made any other changes to my computer to cause these issues.

MBST results attached.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

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@nyxk

Welcome

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. This will also get you the current 4.1.0 which is new.

 Let me know if that clears up the issue or not.

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Hi, @Porthos. Thank you for the speedy response. Before I do the uninstall and reinstall/upgrade to v.4.1.0, could you please point me to more info about v.4.1? I don't see any release notes for it on the Product Lifecycle page. I typically don't upgrade to new versions of anything until they've been out for a week or so, so any initial unforeseen kinks/bugs can get worked out before I put the new version on my computer. (Nothing against MBAM specifically; I do this with all software and Windows updates unless it's an absolutely critical security patch.)

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