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Malwarebytes wiped my system files?


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So I don’t know what I did

So I quarantined and deleted something and when my computer was done rebooting all my files and everything was gone. And there is also no restore point on my computer?!? So I googled what happened and someone said to disable self protection mode and reboot and the stuff would be back but i see no self protection mode! Please help I have some photos that I really don’t want to lose.

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  • Staff

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So I don’t know what I did

So I quarantined and deleted something and when my computer was done rebooting all my files and everything was gone. And there is also no restore point on my computer?!? So I googled what happened and someone said to disable self protection mode and reboot and the stuff would be back but i see no self protection mode! Please help I have some photos that I really don’t want to lose.

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Greetings,

I'm sorry to hear that you are experiencing trouble.  It sounds like either a failing drive or some kind of operating system corruption.  I don't know what the cause was, but at this point the most important thing is securing your data and we can deal with getting the system back up and running afterwards.  To that end, if you have a second system where you can install the drive from your current system to perform a backup of any important data that would be a good place to start, otherwise you may try something like a bootable Linux CD or USB flash drive or a repair installation/upgrade installation of Windows as that will leave your files intact (you'll just need to reinstall most of your programs and customize any settings you normally change for your system).

For data backup solutions please refer to the information in this topic and you will find detailed instructions on performing an in-place upgrade install of Windows 10 on top of an existing Windows 10 installation here which should resolve any problems with the system booting, but of course will be a new install of Windows, however your pictures and other personal files should be intact.

With that said, if the drive itself is failing, then reinstalling Windows would be the wrong thing to do as you want to use the drive as little as possible to prevent further failure if possible until your data has been backed up first.

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Excellent, I'm glad to hear that.  It would still be a good idea to go ahead and backup your important photos and any other files on the system that are important to you.  Keeping good backups is important for all users in case of any sort of issue or emergency, including system failures, bad infections (like ransomware, where files may be unrecoverable due to being encrypted), or any other number of possible unforeseen issues.  The provided link above for backup solutions provides many options and tools for keeping data backed up and I highly recommend checking it out if you haven't done so already.

In the meantime, if you have any further trouble or if Malwarebytes is not functioning properly please let us know and we will do our best to help.

Thanks

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  • tetonbob changed the title to Malwarebytes wiped my system files?
  • Staff

Hi @Mtenks,

Thank you for reporting the issue. It sounds like you may have been logged into a temporary user account after an issue was encountered at startup with loading your normal account.

We'd like to look further into the issue encountered so that we can hopefully address the underlying cause of the issue. If you're willing, please carry out the instructions in post #2 and respond back with the generated file.

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Hello @Mtenks  

I would encourage you to run the report suggested by LiquidTension.

It is not unheard of that a Windows machine may run into a issue on a restart & the bottom result being the machine started up in a temp user account.

I have a older machine that sometimes would do that.

by the way, if ever in doubt which login-user-account is the one currently in use, just go to a Command prompt, and type in

Quote

whoami

& tap Enter-key on keyboard.

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As to the temporary condition of system booting up into a temporary user-profile, we also have seen that in the past on Windows 7 systems  ( and earlier Windows O.S.  I venture to say).

As Susan Bradley has said in other venues,  

Quote

(temporary ) loss of profile has historically been a race condition between the boot process and something holding files open

That is to say,  a batch process runs that has lots of work to do and there was not enough time before it is timed out.

But doing another Restart should bring the system back normal  once  logged in with the normal user-account.   That was true here for Mtenks.

I must say I am very interested in seeing the scan log at issue from the machine.

@Mtenks   https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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